Customer Service Rep I

Job Posting Title

Customer Service Rep I

Agency

204 J. M. DAVIS ARMS & HIST. MUSEUM

Supervisory Organization

J.M. Davis Memorial Commission

Job Posting End Date (Continuous if Blank)

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Part time

Job Type

Regular

Compensation

$17.00 per hour

Job Description

Basic Purpose
Positions in this job family are responsible for establishing contact with both internal and external
customers. They provide the customer with the requested information or assistance concerning the
services provided by the agency, institution, or unit, or direct this request to those who can provide the
service. Responsibilities may include operating various types of telephone or communications equipment,
including switchboards, communications consoles and telefax machines; issuing equipment, supplies,
auto parts or other materials; processing applications for various licenses or permits; serving as a cashier
in an institution, lodge, resort or other facility; and similar activities.
Typical Functions
The functions performed in this job family will vary by level, unit and organization, but may include the
following:
• Supervises employees engaged in providing services and information to all customers, and trains
staff.
• Responds to requests for informational materials; researches and fills requests for those
requesting such materials and information; ensures an adequate inventory of materials
concerning the service.
• Prepares notice of statements and sends copies to customers; reconciles discrepancies in billing
and issues reminder notices.
• Maintains inventory or other records; purchases necessary materials; sets up displays; maintains
cleanliness of work area; and sells merchandise.
• Receives customers or visitors; answers telephone calls; secures and provides requested
information; provides services; or directs the request to those who can provide the customer with
the information or services.
• Receives requests for information and services and provides such services using advanced
technological equipment.
• Responds to requests concerning the interpretation of agency or program policies and
procedures; develops policies and procedures for the operation of daily activities.
• Prepares mail and parcels for mailing; sorts and distributes mail; operates scales and meters to
determine proper postage.
• Screens, examines and verifies documents for correctness, appropriateness, adequacy and
conformity to establish requirements and follow up on requests or discrepancies.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.