Global Technical Support Engineer II

Summary

Ask no longer "are you sure it´s plugged in" type of tech support questions. Join our 20-member team and assist our premium partners and distributors all around the world. All the issues you will be dealing with are of a have-never-seen-this-before style. No worries, you can still count on our know-how but be ready for work that requires a lot of independent problem-solving.

Job Description

Full-remote work is possible from Slovakia only.

As our Technical Support Engineer, you are expected to:

• Provide technical support for ESET products to our customers and partners
• Search for solutions of issues in cooperation with developers
• Gather data about new issues solved and provide them to other teams / departments
• Search for root cause of issues in various logs (ESET business products logs, Windows logs, Network logs, etc.)
• Search for solutions (from your knowledge, internal documents, external documents, previous cases) of issues
• For complex issues provide detailed findings to developers
• Provide 24/7 availability to our partners (11.5 hour shifts, in average there are 14 shifts per month).

Ideal Candidate Has:

• At least 5 years of experience on similar position
• Active English language (min. B2 level written and spoken)
• Active Slovak language (min. B2 level written and spoken)
• Excellent communication skills
• Problem solving and solution seeking attitude
• Drive to learn

Knowledge of at least one of the following is a must:

• Advanced/expert knowledge of UNIX/Linux OS
• Advanced/expert knowledge of Microsoft Windows Server

Basic knowledge of following is a must:

• RDBMS
• Active Directory and GPO
• Network Topology/Layers, Networking protocols including the ability to analyze network traffic (with Wireshark)
• Networking Tools and Utilities
• AV/Firewall Rules and Policies
• Virtualization

Knowledge of following is an advantage:

• Microsoft Exchange Server
• Microsoft SharePoint Server
• IBM Lotus Domino / HCL Domino
• Android
• Mac OS X
• ESET PROTECT
• Experience with antivirus products
• Experience with REST APIs

Basic wage component (gross): from 1750 EUR

• Performance bonus 2 times per year up to 10% of the basic salary paid for the evaluation period (usually 6 months).

#Li-Lv1 #Li-Remote #Senior

Benefits

Health & Well-Being

• BenefitPlus
• Healthcare (check-ups/annual programs)
• Multisport card
• Travel card "električenka"
• Supplementary pension saving
• Sick days

Family

• Marriage allowance
• Childbirth allowance
• Parental contribution
• ESET family events (Family day, St.Nicholas)

Office

• Refreshments in the office (fruits, coffee, soft drinks)
• Let´s get together breakfast
• Activity room, quiet room
• ESET events (Žranica, Christmas party..), teambuildings

Other

• Loyalty allowance
• Loyalty extra days off
• Loyalty cake
• Loyalty glass award
• Refer a friend
• Christmas presents
• Discounts from external providers

Primary Location

Bratislava

Additional Locations

Time Type

Full time