Associate Director, Customer Insights

Company Description

Location: Newark, NJ market (onsite at client 4x a week)

R25_0012745

#Li-Onsite

Job Description

NIQ delivers the most complete and clear understanding of consumer buying behavior, revealing new pathways to growth. We work with some of the world’s most innovative retailers on challenging, cutting-edge, data-driven solutions powered by data science, technology, and people. 

The Associate Director, Customer Insights is responsible for managing NIQ's Customer Insights team and the related insights and merchandising analytics deliverables for a strategic retail client relationship. This role involves developing strategic plans, driving data-driven loyalty and merchandising strategies and insights, and leveraging those insights to drive incremental sales and profits for our client. The Associate Director will lead our day-to-day client relationships, ensuring client satisfaction, retention, and growth. The successful candidate will focus on understanding unique client priorities and identifying which NIQ solutions are best aligned to the client needs. 

About You: you constantly seek to learn new things and lean into new capabilities. Change excites you. Curiosity, communication, and critical thinking drive your work. You make data applicable and interesting for your clients, and mold it into a story that flows, driving outcomes that have actionable results.  You develop the skills and capabilities of your individual direct reports and create a collaborative and high-performing team that executes to your expectations. You confidently drive winning outcomes that meet strategic client objectives.   

Key Responsibilities:

1. Strategic Planning And Execution:

2. Client Relationship Management:

3. Analytics And Insights:

4. Project Management:

5. Innovation And Development:

6. Team Leadership And Development:

7. Business Development:

8. Collaboration And Customer Experience:

Qualifications

• Bachelor’s or Master’s Degree
• 5-10 years of experience in the retail, CPG industry and/or related sales, category management, analytics space with direct experience with customer insights platforms preferred 
• Prior experience with NIQ (or similar) solutions preferred
• Experience working with a retailer or CPG, specifically in roles related to customer loyalty, merchandising analytics or insight teams
• Consultative client skills and innovative problem-solving skills
• Polished, persuasive communication skills with experience in presenting data analysis to stakeholders and decision-makers
• Strong analytical aptitude and proficiency in a range of software and digital technologies
• Proven experience in successfully leading complex client relationships
• Proven track record of building client engagement 
• Experience building relationships and consensus with clients
• Strong sense of urgency and accountability to drive client outcomes
• People management, training, and development experience required

Additional Information

This role has a market-competitive salary with an anticipated base compensation of the following range: $92,000-$125,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more. 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About Niq

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

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• Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion