IT Director of Digital Transformation and User Adoption

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do. We are seeking a Director of Digital Transformation and User Adoption to support our IT Enterprise Applications team.

 

Salary $120,100 - $140,000 depending on experience

Remote Position: available for candidates residing in *PA, DE, FL, LA, MD, NJ, OH, TX, and VA

Up to 25% travel to our headquarters in Lafayette Hill, PA expected.

*Location requirements not applicable to current employees operating under the legal entity of Merakey-USA.

 

Position Details:

The Director of Digital Transformation and User Adoption is a leadership role within the IT department, specifically under the Enterprise Applications team. This position is responsible for strategizing, implementing, and overseeing digital transformation initiatives to ensure effective use and adoption of enterprise applications across the organization. Reporting to the Senior Director of Enterprise Applications, this role is critical for fostering a culture of digital innovation, enhancing process efficiencies, and optimizing user engagement with technology. The Director will lead a team focused on change management, user training, and process improvement, driving initiatives that enable employees to fully leverage digital tools and maximize organizational productivity. This role is integral to advancing the organization’s digital maturity and aligning technology solutions with strategic business objectives. Duties include:

Digital Transformation Strategy and Execution

• Develop a Strategic Digital Transformation Roadmap
  Establish a clear roadmap that aligns IT and business goals, prioritizing digital initiatives that support productivity, streamline processes, and enhance user experiences.

• Align Digital Initiatives with Business Objectives
  Collaborate with IT leaders and business stakeholders to ensure digital strategies meet current and future needs. Adapt the roadmap as needed to remain relevant and effective.

User Adoption and Change Management

• Design and Implement User Adoption Programs
  Create structured programs and communication strategies to drive high adoption rates for enterprise applications. Tailor initiatives for various user groups to enhance engagement and ease of use.

• Lead Change Management Initiatives
  Oversee change management efforts, including stakeholder engagement, targeted communications, and feedback mechanisms to ensure smooth transitions during technology rollouts.

• Develop Training and Enablement Resources
  Provide comprehensive training materials, workshops, and resources to educate users and ensure understanding of benefits and best practices.

Process Optimization and Operational Efficiency

• Assess and Streamline Business Processes
  Conduct regular reviews to identify opportunities for improvement, automation, and standardization within enterprise applications.

• Apply Process Improvement Methodologies
  Leverage frameworks such as Lean and Six Sigma to streamline workflows, eliminate redundancies, and enhance operational efficiency.

• Customize User Experience
  Work with application administrators and developers to optimize workflows and interfaces, ensuring an intuitive and user-friendly experience.

Data-Driven Decision Making and Performance Analysis

• Establish Key Performance Indicators (KPIs)
  Define, track, and report KPIs to measure the success of digital adoption and transformation efforts—such as engagement rates, application usage, and time savings.

• Leverage Analytics for Insights
  Use data analytics tools to gain insights into user behavior and application performance, making informed recommendations and refining digital strategies.

Leadership and Cross-Functional Collaboration

• Foster Cross-Departmental Collaboration
  Partner with IT teams (e.g., Cybersecurity, Infrastructure, Development) and business units to ensure secure, cohesive, and efficient integration of digital tools.

• Build Strong Vendor Relationships
  Manage relationships with digital adoption vendors and consultants to ensure alignment with organizational needs and maximize value from external resources.

Benefits

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Learn more about our full benefits package - https://www.merakey.org/careers/benefits

 

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. 

 

Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!

 

Qualifications

Education and Certifications:

• Bachelor’s degree in Information Technology, Business Administration, or a related field; Master’s degree preferred.
• Relevant certifications in digital adoption, project management (e.g., PMP), change management (e.g., Prosci), and process improvement (e.g., Lean, Six Sigma) are highly desirable.

Experience:

• 4-5 years in digital transformation, user adoption, or enterprise application management, with at least 2-3 years in a leadership role within IT.
• Proven track record managing large-scale digital transformation projects and user adoption initiatives in a complex, enterprise-level environment.

Technical Skills:

• Strong proficiency with enterprise applications (e.g., ERP, CRM, HRIS, and other SaaS platforms) and digital adoption tools.
• Solid understanding of data analytics, KPI monitoring, and reporting tools to track user engagement and measure digital adoption success.
• Knowledge of process improvement methodologies, such as Lean and Six Sigma, and change management frameworks.

Leadership and Collaboration Abilities:

• Exceptional interpersonal and communication skills, with experience in stakeholder engagement, change management, and cross-departmental collaboration.
• Strategic mindset with the ability to manage competing priorities, influence decision-makers, and drive transformation initiatives aligned with business objectives.

Personal Qualities:

• Visionary thinker with an innovative approach to digital transformation.
• Analytical and data-driven, able to derive insights from user behavior and performance metrics.
• Adaptable to evolving business needs and a champion for a digital-first culture.