Front Office Reception/ Patient Sales Coordinator

Start in Customer Experience, Grow into Sales – Hybrid Role with Career Progression

Bring your service mindset to a life-changing industry – no late nights, no Sundays, just smiles.

Are you known for delivering exceptional service and building instant rapport? Whether you come from healthcare, hospitality, high-end retail, or a sales background, this is your chance to step into a meaningful role that blends care, coordination, and conversion.

At Dental Boutique, we’re offering a unique hybrid position designed for someone with strong people skills and a passion for delivering premium experiences, with the opportunity to grow into a Patient Sales Consultant role based on performance and potential.

About the Role: Front Office to Sales Pathway

• You’ll begin as a Front Office Coordinator. The warm, welcoming face of Dental Boutique. From greeting patients to managing appointments and ensuring each visit runs smoothly, you’ll help create a memorable and seamless experience for every client.
• But this role goes beyond the front desk.
• If you have a natural ability to build trust, communicate with confidence, and help people take the next step, you’ll transition into a Patient Sales Consultant – guiding clients through their smile journey with care and clarity.

What you’ll be doing

• Welcome patients with professionalism and warmth
• “Check in” and “check out” clients while managing appointment schedules
• Handle phone enquiries and complete admin tasks with accuracy and efficiency
• Create a calm, confident environment that puts patients at ease
• Coordinate with the wider team to ensure smooth daily operations

What you’ll be growing into

• Lead tailored consultations to support patients through their decision-making journey
• Build trust and rapport with clients while presenting treatment options
• Manage treatment plans, appointment scheduling, and follow-up communication
• Collaborate with clinicians to ensure personalised, high-quality care
• Use your natural ability to influence and connect to drive conversions

About You

• You might come from hospitality, healthcare, dental, high-end retail, or sales – but you bring a premium customer service mindset to everything you do
• You’re confident, warm, and thrive in high-touch, people-focused roles
• You’re organised, detail-oriented, and love creating structure and calm in busy environments
• You’re ambitious, emotionally intelligent, and eager to grow into a role with more responsibility and impact
• You’re motivated by helping people and delivering meaningful results

What We Offer

• A clear career pathway from Front Office to Patient Sales Consultant
• Regular hours – typically Monday to Friday - no late nights, no Sundays
• Tailored development, premium training, and mentoring from a high-performing team
• A beautiful clinic environment and a values-driven culture
• The chance to help people transform their lives and feel proud doing it

More About Us

At Dental Boutique, we don’t just change smiles – we change lives. With over 50,000 smile transformations across Australia and New Zealand, we combine world-class expertise, artistry, and innovation to deliver natural, confidence-boosting results.

We’Re Proud To Be:

• Australian Business of the Year, Dental Services of the Year, and Health Services of the Year
• A premium, nationally recognised brand driven by excellence and care
• A team that lives by our values:
• We Care and Respect
• We Deliver What We Say We Will Do
• We Do Everything With Passion
• We Pay Attention to Detail
• We Lead the Way

By embracing these values, we create an environment where both our people and our clients thrive.

Ready to build a career that feels good and does good?

Apply now by submitting your resume, cover letter and a 1–2 minute video answering the following three questions:

1. What excites you most about working at Dental Boutique and being part of someone’s smile transformation journey?
2. Tell us about a time you delivered an exceptional client or patient experience – what did you do, and what was the outcome?
3. This role will grow into a sales-focused position – what strengths or experiences make you confident you’ll succeed in that transition?

We’re not looking for perfection – we just want to get a sense of you. Be yourself, speak naturally, and let your personality shine through.

How To Share Your Video:

Please upload your video to Google Drive, Dropbox, or YouTube (unlisted) and include the link in your cover letter or a separate document. Just make sure the link is viewable so we don’t miss it!

We look forward to hearing from you.