Director of Account Management

Description

DealHub provides a leading solution to streamline quote-to-revenue processes. With top brands within the industry and a must-have product, we help our customers take their business to the top.

We’re looking for a senior Account Management leader to join DealHub and establish our account management function from the ground up. This is a unique opportunity to shape the strategy, processes, and culture of a new function while directly managing key accounts. Over time, you will also play a critical role in building and scaling the team.

Responsibilities

• Customer Leadership – Own and deepen executive relationships (CIO, CRO, CFO, Ops leaders) and act as a trusted advisor by aligning DealHub’s solutions with customers’ long-term business goals.
• Growth & Expansion – Identify whitespace opportunities, drive cross-sell and upsell, and expand adoption across departments, business units, and regions.
• Retention & Risk Management – Monitor sentiment and risks, proactively address blockers, and serve as the escalation point for commercial challenges.
• Commercial Ownership – Lead renewal cycles, manage pricing and negotiations, and ensure compliance with procurement and security requirements.
• Executive Business Reviews (EBRs) – Partner with CSMs to deliver data-driven EBRs focused on outcomes, ROI, and partnership growth.

Requirements

• 6+ years of experience in Account Management / Customer Success roles within B2B SaaS.
• Proven track record of managing and growing a portfolio of accounts (both Mid-Market and Enterprise).
• Strong commercial acumen with experience in renewals, negotiations, and driving expansion (upsell/cross-sell).
• Demonstrated ability to engage and influence senior executives (C-level and VP-level).
• Experience collaborating with cross-functional teams (Sales, CSM, Product, Finance, Legal) to deliver customer outcomes.