Customer Operations Coordinator - Operations

Want to do the Best Work of Your Life?

Working at Signant Health puts you at the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry. We’re radically changing the clinical trial landscape, driving change through the technology and innovations we create and the services we deliver to our customers.


Where do you fit in?

The coordinator for Customer Operations supports internal and external customers to ensure electronic devices are managed effectively throughout the operational process on behalf of client sites managing clinical trials.

As part of our team, your main responsibilities will be:

1. Manage Sales Orders to ensure accurate creation and clarity of information for teams within the configuration center
2. Attend project kick off meetings and client calls, as required
3. Point of contact for Client Services queries or questions
4. Responsible for generating internal export documentation
5. Responsible for ordering printed materials on behalf of clients, as directed by Client Services
6. Liaise with Client Services and external service providers to manage and communicate any shipment delays
7. Promote continual improvement within the Customer Operations area
8. Other responsibilities as required

Decision-Making and Influence

• The individual is responsible for managing client expectations on device shipments and inventory
• They will have influence on the financial accountancy of the business by ensuring good practices are followed
• They will be able to influence good practice and ensure customer expectations are met, if not exceeded
• They will have limited direct Client contact, however; will be expected to be a source of information and expertise to provide best practice guidance

You’ll need to bring:

1. Adherence to site Health & Safety
2. Accurate data entry and computer skills
3. Excellent written and verbal communication skills
4. Excellent organization skills with the ability to prioritize
5. Must be able to deal effectively with all levels of the organization
6. Must be a team-oriented person with a “can do” attitude.
7. Understanding and/or experience of clinical trials / pharmaceutical industry is an advantage
8. Minimum education: GCSE (UK)/ High School graduation (US) or country equivalent

We’d be thrilled to hear that you also have:

1. Experience of fast paced customer services environment
2. Experience of a warehouse environment
3. Experience in import / export of pharmaceuticals or electronic devices

Location: Santiago, RM, Chile
Language: Resumes must be submitted in English. Advanced level of English required.
Ready to join the adventure? Apply now and be a part of Signant Health’s exciting journey!
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At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.