Senior IT Help desk ( Azure Cloud Infrastructure )

Advansys ESC is part of INTRO Group, which was founded in 1980 and currently employs more than 2,500 skilled calibers. The group encompasses a wide range of companies in several sectors, including oil and gas, construction, pharmaceutical, engineering, and trading and commercial representation.

We are specialized in a wide array of premium services including Business Automation, Low-code Development, Cloud Services, Industrial Digitization, Warehouse Automation and Strategic Outsourcing.

The individual will be responsible for :

• Administer Systems: Manage and maintain our servers and networks, both on-premise and in the cloud. You’ll be responsible for our hybrid identity environment, using both Active Directory and Entra ID.
• Manage Our Cloud: You will deploy and monitor all our virtual machines, storage, and networking on Microsoft Azure, making sure everything is running smoothly and efficiently.
• Secure Devices: Use Microsoft Intune to manage our devices and endpoints. You'll set up security policies and handle deployments to keep our systems safe.
• Boost Security: Work with security tools like Microsoft Defender, Azure Sentinel, and Microsoft Purview to protect our environment.
• Provide Support: You will be the go-to person for technical issues, offering L1/L2 support for desktops and cloud services. You'll also troubleshoot problems in our Citrix and VDI environments.

Requirements

• Education: A Bachelor's degree in Computer Science or a related field.
• Experience: 5-8 years of experience in IT, focusing on cloud infrastructure, system administration, and technical support.
• Cloud Skills: Strong, hands-on experience with Microsoft Azure, Intune, and Entra ID.
• Technical Knowledge: Familiarity with PowerShell scripting and solid experience with Windows Server.
• Communication: Excellent communication skills in both Arabic and English to support our team effectively.
• Problem-Solver: The ability to manage multiple priorities and switch between different tasks smoothly.
• Certifications: Microsoft certifications like AZ-104, SC-200, or MS-102 are a big plus.