Senior Administrator - Customer Care

 As a Senior Administrator - Customer Care you will be responsible for completing administrative daily tasks for assigned large and/or complex location in accordance with established levels of service, productivity, and quality, while servicing our customer at the most economical cost.

Responsibilities:

• Performs daily required administrative functions in accordance to written process maps.
• Interacts with and supports Sales and Sales Management including updating and generating reports, reconciling daily transactions, and assisting in providing customer service.
• Performs timely and accurate completion of branch audit and compliance steps per established guidelines.
• Maintains high level of organization of tasks between assigned branches.
• Works with management to continually look at opportunities for further process improvement in the location. 
• Documents and submits individual task KPI data used for process improvement.
• Assists Customer Care Manager in development and training of employees.
• Researches tax and freight charges and runs credit memo when appropriate.
• Works with Financial Services to clear claims.
• Adds new customers into WESNET and PACT and runs WESNET user branch security reports. 
• Performs basic accounting duties such as light accounts receivables and payables and invoice approval preparation.
• Completes various branch reports such as tax reports and wesnet security reports.

Qualifications:

• High School Degree or Equivalent required; Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• Administrative experience
• Ability to multi-task
• Strong verbal and written communication skills
• Strong computer skills, including in Microsoft Office
• Ability to work in a team environment
• Attention to detail
• Knowledge of WESCO policies, systems and procedure concerning purchasing, inventory, quality and administration preferred
• Ability to travel 0-25% of time

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This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.
For eligible positions, compensation may also include participation in a bonus or sales compensation plan paid according to achievement against sales targets and/or business objectives. Depending on the role, equity and other forms of compensation may also be provided as part of a total compensation package. In addition, Wesco offers a full range of benefits such as paid time off, medical/dental/vision insurance, and retirement savings plans for eligible employees. More information about benefits is available here.