Technical Service Representative II

General Information

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City Lille  State/Province Hauts-de-France Country France Department TECHNICAL_SERVICE_ENGINEERING Date Tuesday, August 5, 2025 Working time Full-time Ref# 20036024 Job Level Individual Contributor Job Type Early Career Job Field TECHNICAL_SERVICE_ENGINEERING Seniority Level Entry Level

Description & Requirements

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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Technical Service Representative (Tsr 2):

Mission:

• Deliver profitable service operations and customer satisfaction across assigned accounts.
• Perform equipment installation, basic connectivity, maintenance, and occasional user training.
• Support clients across a designated geographic zone in alignment with customer expectations.

Key Responsibilities:

• Provide high-quality on-site interventions using technical knowledge, documentation, and procedures.
• Ensure standard equipment connectivity in the client environment.
• Report additional revenue opportunities and escalate unresolved issues to support teams.
• Manage costs responsibly (parts, tools, consumables) and submit timely reports for activity tracking.
• Promote Xerox image to support equipment renewals and copy volume growth.

Core Competencies:

• Behavioral:

• Technical:

• Punctual, well-presented, organized, and curious.
• Accountable for own skill development in line with tech evolution.
• Effective communicator and team collaborator.
• Customer-centric with a service-driven mindset.
• Analytical, proactive, and dynamic with strong interpersonal skills.
• Proficient in written and spoken communication.
• Intermediate technical English (basic email responses and documentation reading).
• Skilled in digital tools (smartphone, PC, email, Excel).
• Knowledgeable in networks, OS, and customer service reporting systems (FSA, TAG TOOL).
• Familiar with Xerox products and applications.
• Adjust productivity based on workload and apply efficiency levers (e.g., multiple visits, phone closures).
• Manage operational costs (parts, tools, consumables) and complete recommended modifications.
• Classification & Position: SYNTEC 3.1.400 and 3.2.450

Performance Indicators:

Role Scope:

• Job Sourcing: TSR 2
• Growth Opportunities: TSR 3, Global Delivery Support (GDS)
• Internal: Collaboration with GDS and other company divisions
• External: Clients and partners
• Availability for business travel; adaptable and autonomous.
• Team-oriented with a strong information-sharing mindset.
• Confirmed experience (1–2 years) in customer support and technical service.
• Familiarity with network and Fiery trainings is a plus.

Working Relationships:

Job Requirements:

Training Path:

• Workplace Adaptation

• Employment Evolution & Sustainability

• Skills Development

• Integrated training supports onboarding, upskilling, and career growth.