Medical Receptionist - Local Doctors - Watford (Otara)

MEDICAL RECEPTIONIST - LOCAL DOCTORS - WATFORD (OTARA)

Are you ready to make a meaningful impact in healthcare while working in a dynamic and supportive environment? Tāmaki Health, New Zealand's largest independent primary healthcare group, seeks a dedicated Medical Receptionist to join our team and help us provide exceptional care to thousands of patients daily.

ABOUT US AND LOCAL DOCTORS WATFORD:  

At Tāmaki Health, we're committed to delivering high-quality care through our network of over 50 general practice and urgent care clinics across New Zealand. As a Medical Receptionist, you'll play a crucial role in ensuring our clinics operate smoothly and efficiently, supporting our clinical teams in delivering outstanding patient care.
 

Local Doctors Watfor (Otara) - Urgent Care & GP Clinic offers comprehensive medical services every day of the week from 8 am to 11 pm, including urgent care for minor injuries and illnesses, as well as general practice services for ongoing health needs. Our skilled team provides treatment for a wide range of conditions, manages long-term health issues like asthma and diabetes, and performs minor surgical procedures. We also offer additional services such as x-rays, dental care, pharmacy, and physiotherapy on-site. Located in the Otara shopping centre with ample parking and easy access to public transport, our multilingual, diverse team is dedicated to providing high-quality, accessible care.

WORKING HOURS:
 

The clinic is open from 8 am to 11 pm Monday to Sunday. The Medical receptionist will be required to 40 hours across these operational hours on a 5-day roster per week.

​KEY RESPONSIBILITIES:

1.      Reception

• Professionally greet and assist patients and visitors.
• Efficiently manage patient flow.
• Handle phone calls, messages, and appointments accurately.
• Provide courteous assistance and escalate inquiries when necessary.
• Manage patient enrolment.

2.      Waiting Room

• Keep patients informed about wait times and emergencies.
• Monitor and promptly address patient needs in the waiting room.

3.      Accounting

• Accurately handle patient invoices and claims.
• Process payments and manage banking tasks.
• Complete various forms and maintain document accuracy.

4.      Privacy and Security

• Maintain patient confidentiality and adhere to security protocols.

5.      Comply with all health and safety procedures and protocols.

 

KEY SELECTION CRITERIA:

Qualifications, Skills, and Knowledge

• Post-secondary qualification (Desirable).
• Experience in medical reception or administration (Desirable).
• Customer service background, Kiwi Host or similar training (Advantageous).
• Excellent customer service, communication, and numerical skills.
• Experience with cash handling and payments.
• Well-developed computer literacy.
• Experience working in fast-paced and high-demand environments.

Personal Attributes

• Culturally capable and sensitive to diverse needs.
• Demonstrates empathy, tolerance, and understanding, especially with distressed patients.
• Effective time management and adaptability.
• Strong interpersonal skills, negotiation, conflict management, and problem-solving abilities.
• Someone committed to health equity and cultural competency and can demonstrate an understanding of Tikanga Māori, Kawa Māori, and Te Tiriti o Waitangi.

Other Requirements

• Proof of legal right to work in New Zealand (Essential).
• NZ Driver's license (Desirable).

WHY JOIN US?

• Make a meaningful impact in healthcare.
   
• Join a dynamic and supportive team.
   
• Develop your skills and grow within our organisation.
• Contribute to a diverse and inclusive workplace.
• Competitive compensation and benefits.
• Car Park provided.
• Penal rates are applicable for evening shifts and weekends.

​HOW TO APPLY:

To apply for this exciting opportunity, please send your resume and a cover letter outlining your qualifications and relevant experience.

Only individuals with working rights in New Zealand will be considered for the selection process.