Customer Service Manager, Trade Specialist.CXC - CSU-Egypt COE.Client Experience and Conduct Group-MEGPCOE

Act as focal point of contact for all Trade related corporate queries 

 Support Team Leader / Customer Service Manager to execute all necessary actions to assure a high quality of customer service for Corporate customers · 

Adherence to Unit’s SLAs and ensuring highest level of customer service to Corporate Clients · 

Ensure to timely escalate issues to Direct supervisor / Team leader for onward evaluation and further escalation · 

Ability to clearly identify Root Cause and propose process improvements ·

Timely logging of all queries in CRM

Superior Client service

Trade advisory leading to value add services & support to clients 

Impeccable SLAs & Turn around times 

Highest level of client satisfaction 

University graduate preferable with minimum of 3 years’ experience in Corporate Banking / Trade Operations & Corporate Client Servicing 

Prior Cash management and Trade operations experience of 2yrs 

Exceptional communication skills with complete command over spoken and written English. Arabic advantageous · 

Deep knowledge of tech applications such as CRM, Flexcube, Trade & Payment platforms, Operational processes activities and customer service. ·

 Clear understanding of market dynamics and the ability to assess the market going forward.