Senior Manager- ServiceNow Platform Technical Architect

Key Responsibilities

Solution Architecture & Design

• Define and implement scalable, performant ServiceNow solutions that align with business needs.  
• Develop and maintain ServiceNow architecture standards, best practices, and governance frameworks.  
• Ensure technical alignment with enterprise IT strategies, security policies, and compliance requirements.
• Customize and implement SRE practices for platform and associated products/applications  

Technical Leadership & Governance

• Provide architectural guidance and technical mentorship to ServiceNow developers and administrators.  
• Conduct code reviews, technical audits, and system performance optimizations.  
• Establish governance policies for instance management, upgrades, and platform security.  

 Platform Development & Customization

• Oversee the customization and configuration of ServiceNow applications and modules.  
• Review custom scripts, business rules, UI policies, workflows, and integrations from Service now best practices standpoint  
• Utilize ServiceNow development tools such as Flow Designer, UI Builder, and Glide APIs.  

Integration & Automation

• Design and implement integrations with third-party systems using REST, SOAP, LDAP, and MID Server.  
• Optimize workflows and automation using Integration Hub and Orchestration.  
• Ensure seamless data flow between ServiceNow and enterprise applications.  

Collaboration & Stakeholder Management 

• Work closely with business analysts, product owners, and IT teams to translate business requirements into technical solutions.  
• Provide expert consultation on ServiceNow capabilities, roadmap, and implementation strategies.  
• -Communicate technical concepts effectively to both technical and non-technical stakeholders.  

Platform Maintenance & Upgrades

• Manage ServiceNow upgrades, patching, and instance performance monitoring.
• Ensure minimal disruption and adherence to ServiceNow’s upgrade best practices.  
• Stay up to date with new ServiceNow releases and features.  

Required Qualifications

• 18-20 years of total software engineering/ IT experience.15+ years of ServiceNow development/Ops & Technical architecture experience.
• ServiceNow Expertise: Deep understanding of ServiceNow architecture, data model, and development best practices.  
• Development Skills: Proficiency in JavaScript, Glide APIs, Flow Designer, andUI development.  
• Integration Knowledge: Experience with REST, SOAP, JSON, LDAP, OAuth, and integration middleware.  
• Cloud & Security: Understanding of cloud infrastructure, IT security, and compliance frameworks.  
• Certifications:
• ServiceNow Certified Technical Architect (Must have).  
• ServiceNow Certified System Administrator (CSA),
• Certified Implementation Specialist (CIS),
• Certified Application Developer (CAD),

Preferred Qualifications

• Experience in working in Agile/Scrum environments.  
• Familiarity with ITIL framework and best practices.  
• Strong problem-solving, analytical, and communication skills.