Senior Application Engineer for SaaS | Remote (EST/CT) (all genders)

Senior Application Engineer who will play a central role in ensuring smooth operations for our US-based customers. You will be the technical operations expert and the key communicator for addressing and resolving technical inquiries.

Please note, that we are only accepting applications from candidates who live in the USA and are located in the EST Time Zone.

• Operations Responsibility: Oversee technical operations for our US customers, ensuring smooth and efficient processes.
• Technical Support: Handle 2nd and 3rd level technical tickets, resolve issues, and manage customer requirements, including interface and system integrations.
• Customer Communication: Serve as the technical point of contact, confidently answering technical questions and ensuring a high level of customer satisfaction.
• Collaborative Implementation: Work closely with the Cloud Team to deliver tailored solutions.
• Sales Support: Join sales calls and contribute expertise on security architecture, system interfaces, and customer system integrations.
• System Administration: Ensure the performance and reliability of web applications, databases, and server systems (Microsoft Windows Server, IIS, SQL), with a focus on Azure Cloud solutions.
• Stay aligned with the latest technologies and innovations in SaaS, Cloud Infrastructure, and IT Security.

Hard Skills:

• 10+ years of experience in IT, Application Management, or Software Engineering
• Solid background in Cloud solutions (Azure-focused, AWS, GCP as a plus)
• Strong knowledge of IT infrastructure, security, application management, and system interfaces
• Proven experience with Microsoft Windows Server, IIS, SQL
• Understanding of complex software architectures and integrations with existing customer systems
• Ability to analyze and troubleshoot technical issues on an advanced level
• Nice-to-have: Industry experience in Chemistry or Pharmaceuticals

Soft Skills:

• Strong and clear communication skills
• Confident and professional appearance when engaging with customers
• Motivated mindset with a hands-on approach to problem-solving
• High sense of responsibility and the ability to work self-determined
• Solution-oriented and proactive personality
• A full-time job with a competitive salary and benefits package, e.g. Group Medical Insurance (eschbach contributes 70%), Group Dental & Vision Insurance (eschbach provides employees with a dental insurance plan), 401(k) Savings Plan,...
• Working in a dynamic environment with a fast paced and rapidly expanding company while having the benefit of a secure job and stability of an over 18-year proven software product and company track record
• Hybrid working model in a remote setup or modern office in Boston and flexible working hours
• A high degree of personal responsibility and opportunities for further development and learning
• Opportunity to work with leading organizations in the chemical and pharmaceutical industry, contributing to the digital transformation of manufacturing operations   
• Great company culture with yearly company retreats at the headquarters in south Germany and multiple get togethers within the US team and colleagues

You want to become part of our team? Then apply directly via the button "Apply now"!You still have questions? Then get in touch directly with our Managing Director Felix Monschein!