Regional Collections Manager

Department: Corporate Risk

Employment Type: Permanent - Full Time

Location: Madagascar

Description

Location: Antananarivo, Madagascar
​​About the role:
The Regional Collection Manager position is a field based role under the Global Risk and Credit team in Madagascar. The role holder will be in charge of overseeing and managing credit risk & other risks within the Easy buy business with a special focus on collections and recoveries. This role requires designing, implementing, and maintaining robust credit risk controls and operational processes to strengthen/improve the portfolio health and compliance. 

What you would be expected to do:

Evaluate portfolio performance:

• Identifying and classifying customers at risk of default through data evaluation and direct client interaction.
• Identification of portfolio Reflags and timely reporting of the same
• Ensuring timely and accurate reporting of risk indicators and portfolio performance metrics.
• Evaluating  regional/Area trends, specific Product trends and proposing remedies to avert any negative trends.

Audit & Compliance: 

• Conduct internal audits to identify process gaps and ensure compliance with existing policies- (Underwriting, Collection process, Welcome, Repossession process, Change of details etc )
• Provide detailed findings with actionable risk mitigation recommendations.

Collections Interventions: 

• Engage in proactive collection strategies i.e. ensuring KYC and Underwriting strategies aimed at enhancing the quality of clients on boarded.
• Generate, Define and implement field based collection strategies directly or through the field teams to improve collections.
• Develop portfolio management policies

Fraud management: 

• Ensure investigations into reported fraud cases are done in a timely manner and cases closed within SLA.

Reporting & Documentation:

• Prepare comprehensive field reports including data collation, process documentation, and operational insights. Ensure timely and accurate reporting of risk indicators and portfolio performance metrics.
• Any other task allocated by the credit head/Risk management team in relation to the role scope from time to time.

You would be a strong candidate if you:

• Hold a bachelor’s Degree in finance, Risk Management or a related business field, over 5 years related experience preferably in the Audit/Risk/Credit/Analytics department with at least 2 years in a supervisory role
• Possess any other relevant certification in Credit Management or Business evaluation/Statistics/ Data/Computer Science is an added advantage.
• Demonstrate significant knowledge of data collection, field surveys 
• Are excellent in planning, organizational and evaluation skills with strong attention to detail
• Are proficient in English.
• Show self-drive, flexibility, can quickly adapt to change, and able to multitask in a fast-paced environment
• Have clear thinking/problem solving ability. Ability to spearhead/steer projects/process improvement within operations and drive positive change, being able to break down complex issues into simpler steps and resolve them
• Possess strong people- management skills to direct and motivate a team of professionals
• Have excellent presentation and communication skills, both verbal and written expression.
• Demonstrate team work skills and stakeholder management: Ability to engage effectively with key stakeholders, working.
• Have the ability to work with teams to ensure sound business outcome.
• Are outstanding in planning and organization.
• Have the ability to work alone with minimum supervision.
• Demonstrate willingness to spend 70% of the time in the field.
• Have high level of integrity and discretion.

What Sun King Offers (in addition to compensation and statutory benefits):

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
  
  
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Centre for Leadership.

We place great importance on sustaining a diverse, inclusive work environment. 
We believe that innovation and understanding comes from diversity on every spectrum.  We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.
Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results.  We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, colour, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.