Customer Service Executive

Overview

Our Customer Service Executive:

 

Responsible for delivering exceptional customer support by addressing inquiries, resolving complaints, and ensuring customer satisfaction across various communication channels.

Responsibilities

Key Responsibilities:

• Respond to customer queries via phone, email, chat, or in person.
• Handle customer complaints professionally and provide timely resolutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal departments to resolve complex issues.
• Follow up with customers to ensure their issues are fully resolved.
• Identify opportunities to improve customer service processes and contribute to team goals.

Qualifications

Required Skills and Qualifications:

• Excellent verbal and written communication skills in English (C1)
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and manage time effectively.
• Proficiency in customer service software
• Empathy, patience, and a customer-first attitude.
• Previous experience in customer service or a related field.
• Familiarity with CRM systems and support tools.