Technical Support Engineer (L2/L3)

Qualysoft Group
Founded in 1999 in Vienna, Austria, with over 25 years of industry experiencePresent today in Austria, Romania, Germany, Hungary, Switzerland, Slovakia, Serbia, Sweden, and IndonesiaA team of 500+ international IT experts, consultants, and engineersFocused on delivering custom software development, enterprise integration, and end-to-end digital solutionsTrusted technology partner for leading companies in Banking, Telecom, Energy, Public Sector, Manufacturing, and IT
Recognized industry partnerships:– Microsoft Solution Partner– Tricentis Tosca Premium Partner & Certified Implementation Partner– Aurea CRM Certified Partner
Specialized in building scalable enterprise systems, automation frameworks, and digital transformation platformsAgile delivery model with local delivery centers + nearshore teams across Europe and AsiaStrong culture of long-term client partnerships, quality-first mindset, and technology innovation
Qualysoft Romania
Present in Romania since 2007, office located in Bucharest – Bd. Iancu de Hunedoara 54BBiggest projects in fields such as Technology, Banking/Finance, Telecommunications, Cybersecurity, AI, Automotive, Retail, and Public SectorLocal + international clients: RO / EU / US / including strategic accounts and global programsVaried mix of projects in terms of modern technologies (Java, .NET, Node.js, Angular, React, DevOps, Cloud, AI), budget sizes, and working models (onsite/hybrid/remote)Teams built around expert/architect/TL profiles with 10–12+ years of experience, involved directly in architecture and decision-makingSupportive mentality – you’re involved in shaping benefits, tools, team events, and internal practices Strong focus on professional development, mentorship programs, certifications, and a track record of above-market salary growthStartup mentality + enterprise maturity – we value ownership, autonomy, and a strong work-life balanceCulturally diverse, fun, and proactive team with international exposure, flat hierarchy, and team buildings you actually want to attend

Required Skills And Responsibilities

• 1st to 3rd level support for all assigned E&P IT operations
• Knowledge in IT service management and architecture
• Ability to manage system integrations (CRM, financial systems, document management system, invoicing system 
• etc.)
• SLA commitments (response times, issue resolution times, availability)
• Ability to work collaboratively with internal teams, strong communication skills
• Fluency in English
• Ability to maintain and write technical documentation
• Fast learner
• Knowledge of Incident, Request, Change and Escalation processes
• Knowledge of software testing process
• Experience with applications deployed on cloud infrastructure
• Capability to act proactively; accepts and gives advice and constructive feedback and applies them in a constructive manner

Why choose us:
Complete Business Overview Career growth in International Business and/or Management Start-up mentality under the umbrella of a secure multinational Career growth in Software Development, international exposureYou have the flexibility to choose your next project, in order to better meet your career path / technical needsAccess to learning platforms, courses and certifications (Pluralsight, Udemy, Microsoft Certifications, Google Cloud Platform Certification)Great colleagues, events and activities Flexible working program, remote openness Premium Medical packageLunch Tickets, Pluxee Card Bookster; 13th SalaryYearly bonuses