Collection Manager - DSMG - Motor Finance - Collections - Flows - Bkt 4+ GNPA - Gurugram - Vipul Business Park - JM

Key Objective Of The Job:

The key objective of the Territory Collections Manager role is to lead and manage the collection efforts

within a specific territory. Responsibilities include optimizing collection processes, achieving collection

targets, training and supervising collection agents, maintaining client relationships, and ensuring

adherence to regulatory requirements and company policies.

Key Deliverables:

Collection Activity

• Achieve assigned collection target through CREs assigned to them
• Achieve assigned target on KPA parameters

Customer Relationship

· Maintain constant touch with specific customer groups who are difficult to reach

Through Cres

· Visit and meet customers

Managing Team

• Manage the team of LREs/CREs/AMRs
• Should align individual work and performance with the broader team to achieve

Mutual Outcomes

· Makes sure self and team adheres to the team's expectations and guidelines, fulfils

teams responsibilities and should demonstrate personal commitment to the team.

Document Management · Ensure all collection documents are submitted correctly and on time Audit Compliance · Ensure strict audit compliance as per company norms for self and team Managing Branch · Ensure smooth functioning of branch collection without any issues · Manage the repossession activity of the branch Vendor Management · Managing Vendors (Collection agency & Repo agency)

Education Qualification:

Graduate

Specialized Job Competencies:

Functional Competencies

§ Communication

§ Negotiation Skill

§ Market/Industry Knowledge

§ Knowledge of Collection (Policy,

Procedures & Scheme)

§ Computer and analytical skills