L1 Service Desk Agent with Greek

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Your Responsibilities:

• Providing User Helpdesk Services to inbound customer service requests for dedicated hardware and software within customer environment
• Guide customers according to solution trees and knowledge base to solve incidents and service requests
• Using remote tools to analyze and resolve tickets
• Provide detailed information on all performed activities to the next appropriate level specialists according to the process
• To update the call management system accurately and efficiently with call details, actions taken and resolution

Qualifications:

• Very good command of Greek
• Strong at communication, teamwork, processes and customer orientation, especially friendly and kind behavior on the phone
• PC literacy, especially the usage of Microsoft Office package
• Willingness to work in shifts, based on customer requirements
• Knowledge of customer service principles and practices
• Experience in a similar position would be an asset
• English language skills - nice to have

We Offer You:

• Trainings from the first day of work
• Various options of development
• Being part of a multicultural team
• Possibility to use foreign languages on a daily basis
• Teamworking and supportive atmosphere in our teams
• Contract of employment (umowa o pracę)
• Wide range of benefits (life insurance, private medical care, sport card, 26 days of holiday regardless seniority, employee referral programme).

#Li-Ao2 #Li-Hybrid

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation  The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations