Mō te tūranga | About the Role

As the Financial Crime Investigations Manager, you will lead the Auckland-based investigations team, managing daily operations through meeting Sla and performance objectives and effectively managing resources. You’ll foster a culture of empathy and customer service, especially when supporting victims of fraud.

As the Financial Crime Investigations Manager, you will ensure the team operates efficiently within bank policies, driving strong customer outcomes and continuous improvement, while meeting regulatory obligations.

Reporting and compliance will be part of your remit, alongside coaching and capability development using quality assurance insights. You’ll provide onsite support, oversee financial crime investigations, and promote a proactive fraud and AML culture across the organisation.

Additionally, you’ll support strategic initiatives and respond to industry changes, including those driven by NZBA and government expectations.

Nā tāu rourou | What will you bring?

Essential:

Proven experience in an investigative or analytical role within financial services, government, or law enforcement.
Demonstrated resilience and adaptability in challenging environments.
Strong leadership experience managing large teams.
Exceptional problem-solving and reasoning skills.

Desirable:

In-depth knowledge of fraud and financial crime.
Outstanding stakeholder management and communication skills.
A customer-centric mindset with a focus on retention and service excellence.
Experience in leadership development and training.

Westpac Hei Wāhi Mahi | Working at Westpac

Immersing yourself in a supportive team environment, and receive some of the best banking, and lifestyle benefits in the market along with:

4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
Additional purchased leave options up to 4 weeks per year
Banking benefits, insurance discounts and superannuation scheme
Career growth – we promote internal capability; we have programmes that recognise star performers
Generous parental leave – and top up government paid parental leave
School holiday subsidy - help you balance work and family during school holiday
2 Volunteer days per year

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter.

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:

6 September 2025