REMOTE Seasonal Call Center Representative (Full Time, 3rd Shift) Kansas City Metro

REMOTE - SEASONAL CUSTOMER EXPERIENCE (CALL CENTER) REPRESENTATIVE – FULL TIME 3RD SHIFT (5:30PM - 7AM)

REPORTS TO: DIRECTOR, CUSTOMER EXPERIENCE CENTER

STATUS: NON-EXEMPT

$15 Per Hour Starting Rate | 10 Hour Shifts (5:30PM - 7AM) | 4 Days On & 3 Days Off At A Time | Closed Thanksgiving & Christmas Day | Opportunity To Stay On After Season | Generous Employee Discount

This position will be REMOTE, but applicants must be located in the Kansas City Market as new hire & as-needed continued training will take place on-site at 9900 NW Global Ave, Kansas City, MO 64153.

Summary

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another’s achievements, and most importantly support each other.

At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves “Partners.” With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.

Our vision is to offer everyone a piece of the American spirit – one handshake at a time.

The Seasonal Customer Experience Representative (Remote) - 3rd Shift is responsible for off-phone customer support, responding to emails, engaging with customers on social media platforms, and handling various administrative tasks. The ideal candidate is a strong communicator, tech-savvy, and comfortable working independently during overnight hours.

Essential Duties and Responsibilities

• Respond promptly and professionally to customer inquiries via email.
• Monitor and engage with customer comments, messages, and mentions on social media platforms (e.g., Facebook, Twitter/X, Instagram).
• Document customer interactions and feedback accurately in CRM systems.
• Escalate complex issues to appropriate internal teams when necessary.
• Assist with updating FAQs, help center articles, and other support documentation.
• Perform other administrative and support tasks assigned.
• Work with UPS in filing claims for lost packages.
• Proficient in MS Office Suite – Word, Excel and Outlook.
• Ability to work in a fast-paced environment and able to implement last-minute requests or changes.
• Able to work independently as well as on project teams.
• Strong analytical and fact-based decision-making skills.
• Strong communication, customer service, time management and organizational skills.

Qualifications

Qualifications

• Must be available for a 2 week in-class training, Monday - Friday (9:00am – 5:30pm) at Boot Barn Distribution Center in Kansas City, MO 64153.
• Strong communication, customer service, time management and organizational skills.
• 1+ years of customer service experience, preferably in a remote or overnight role.
• Excellent written communication skills.
• Familiarity with social media platforms and customer service tools (Salesforce, Sprout Social).
• Ability to work independently and manage time effectively.
• Reliable internet connection and a quiet workspace.

Competencies

• Customer Centric/Sales Driven – Assesses customer experience within the store and promotes a culture of customer engagement. Is attentive to customers and understands their needs, offers products that are aligned with the consumers’ expectations. Continually searches for ways to improve customer service.
• Ensure Effective Communication - Listens carefully and attentively to others' opinions and ideas. Communicates information clearly, concisely, and professionally.
• Establish Trust - Follows through on commitments. Is honest and direct with others. Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards. Ensures the protection of confidential information.

Boot Barn Benefits & Additional Compensation Opportunities

• Competitive hourly rate.
• Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.**
• Medical, Dental, Vision and Life Insurance.**
• 401(k) plan with generous company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level – we are opening 50+ new stores each year.
• **For eligible Boot Barn Partners
• PAY RANGE: Starting at $15.00/hr
• *compensation varies based on geography, skills, experience, and tenure

Physical Demands

In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.

• Standing, walking and squatting less than fifty percent of the work shift.
• Required to lift, move and carry up to 40 pounds.
• Ability to read, count and write to accurately complete all documentation and reports.
• Must be able to see, hear and speak in order to communicate with partners and customers.
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.
• [ X ] Sedentary: Limited activity, no lifting, limited walking
• [ ] Light: Office work, some lifting, bending, stooping or kneeling, walking
• [ ] Moderate: Mostly standing, walking, bending, frequent lifting
• [ ] Arduous: Heavy lifting, bending, crawling, climbing

Work Environment

In general, the following conditions of the work environment are representative of those that a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.

• The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.
• Noise levels are considered moderate.

Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content. This document supersedes all previous policies, procedures or guidelines pertaining to this subject.

Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.

Americans with Disabilities Act (ADA) - Boot Barn will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required by applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Boot Barn Store or Distribution Center or reach out to Human Resources at 1-949-453-4400, Option 4.