Spanish Bilingual Medical Assistant

This is a remote position.

• Serve as the primary point of contact for incoming patient calls with professionalism, empathy, and clarity
• Coordinate and schedule patient appointments using modern scheduling software
• Accurately collect and document patient symptoms and information in our medical database
• Act as a liaison between patients and medical staff to ensure smooth communication
• Maintain detailed and confidential patient records
• Perform general administrative tasks to support clinic operations
• Deliver outstanding customer service and ensure every patient feels supported and valued

Requirements

• Experience in handling high-volume phone calls in a professional setting
• Strong customer service background with a friendly and patient-focused demeanor
• Familiarity with medical scheduling tools and calendar management
• Excellent written and verbal communication skills in English
• High level of accuracy, attention to detail, and data integrity
• Prior experience working in a medical or healthcare office environment
• Understanding of basic medical terminology and healthcare workflows
• Proven organizational and time management skills
• Empathetic, patient, and respectful in all interactions
• Knowledge of HIPAA compliance and patient privacy standards
• Equipped with a reliable internet connection and a quiet, professional home office setup