Senior Manager - Operations [Philippines]

Locad.com

Office

Metro Manila

Full Time

Country Operations Leadership

Own end-to-end accountability for operational performance across the Philippines, encompassing warehouse execution and all supporting functions.
Drive operational excellence by aligning strategy, execution, and performance with overall business objectives.

Sub-Department Oversight

Provide strategic leadership to core operational units including Logistics Management (LM), Fulfilment, Planning, and Claims.
Ensure cross-functional alignment, collaboration, and accountability to deliver on organizational goals.

Team Development & Workforce Planning

Build, mentor, and retain high-performing teams through engagement, capability development, and performance management.
Lead workforce planning and resource allocation to ensure optimal staffing across all operational teams.

Warehouse Collaboration

Foster strong partnerships with warehouse leadership to ensure clear communication, aligned priorities, and swift resolution of operational challenges.
Act as a key liaison to integrate warehouse execution with broader business needs.

Performance Management

Act as the primary owner of operations KPIs, monitoring performance and driving accountability across teams.
Analyse results, identify trends, and implement targeted improvement actions to enhance efficiency, quality, and service delivery.

Process Ownership & Continuous Improvement

Serve as the process owner for critical operational workflows, ensuring scalability, efficiency, and innovation.
Lead initiatives to identify gaps, optimize processes, and embed a culture of continuous improvement.
7+ years of progressive experience in warehouse operations, logistics, or supply chain management, with a minimum of 3 years in a senior leadership capacity.
Proven track record of managing cross-functional teams and scaling complex operations.
Strong analytical, problem-solving, and data-driven decision-making skills.
Exceptional communication, stakeholder management, and leadership abilities.
Demonstrated success in driving operational improvements and leading organisational change.
Proficiency in Warehouse Management Systems (WMS), planning tools, and KPI management.
Bachelor’s degree in Supply Chain, Operations Management, Engineering, or a related discipline.

You’ll become part of a diverse team that's globally distributed. We are a business that's been built in the post pandemic era, each employee given flexibility to create and build in their space.
We are meritocratic and believe in the potential of our employees, we look to go further each time and develop as a team.

In addition to an exceptional culture, fostered by 3 great founders you’ll also get the following;

Annual Bonus
25 days leave.
Health Insurance.
Macbook.
Annual L&D support.

We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.