Returns Lead- HOU

About Southwest Accessory Group

Southwest Accessories Group is committed to being the premier supplier of accessories by serving our customers with precision, responsiveness, and integrity. We fulfill their needs in an accurate and seamless manner, grounded in a culture of excellence and grit.

We strive to be the employer of choice by fostering a workplace where every individual feels valued and empowered. Through clear goals, strong communication, and aligned purpose, we provide meaningful opportunities for professional growth and personal worth.

We are dedicated to maintaining an efficient and profitable organization, ensuring long-term value creation for our owners through principled leadership and operational alignment. Our employees, our customers, and our community are our most valuable assets. It is our responsibility to provide a professional atmosphere based on sound business ethics, honesty and integrity.

Benefits

• Day Shift (No Overnights)
• Paid Holidays
• 401(k) Plan w/ match
• Full benefit package including medical, dental, vision, life, disability and supplemental plans.
• PTO & Sick Time

About The Role

The returns lead is responsible for billing, locating parts, researching and problem solving for customer issues.  Training and coaching all returns associates and assisting with escalation issues.

What You'Ll Do

• Daily upkeep of claims and dealer returns
• Corresponding with warehouse for restocking and handling credits back to Ford and GM dealerships
• Tracking damaged claims from inbound Ford and GM shipments
• Processing reimbursements from Ford and GM vendors
• Ford and GM claims processing
• Set up RMA’s
• Follow SOPs and safety guidelines
• Keep work areas clean and organized
• Train and coach all returns associates

Qualifications

• High School Diploma or GED preferred
• Prior warehouse experience a plus
• Excellent verbal and written communication skills, fluent in English
• Excellent attention to detail in a fast-paced environment.
• Basic computer experience is helpful
• NetSuite experience is a bonus

Physical Demands:

Standing, Walking, Reaching/Bending, Endurance, Balancing/Mobility, Manual Dexterity, Exposure to varying conditions, Repetitive Motion, Lifting to 50 lbs. consistently, safety equipment, loud noises: 8-hour work shift

Reasonable Accommodation Statement

Consistent with the Americans with Disabilities Act (ADA) in the State of Texas, it is the policy of Frank Kent Enterprises LTD to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy requests for reasonable accommodation apply to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Brandi Beall at brandib@swadtx.com.

• Work Environment & Schedule: Day Shift, Full Time, on-site
• May occasionally require weekends or overtime
• Classification: Non-Exempt   
• Salary/Hourly: Hourly
• Department: Operations
• Reports To: Receiving Lead
• Salary Band: $21.00