Junior CRM Manager

Who Are We Looking For?

At Journi, a creative tech company and Austria's most innovative start-up of 2024, we’re on a mission to build the world’s most-downloaded printing app. Our app empowers customers to effortlessly create beautiful photo books and other print products. Using AI technology, we automatically create personalized designs based on the content our users want to print. Be part of a team of highly motivated and like-minded individuals who you can learn from—and who are excited to learn from you too! 

We are looking for a Junior CRM Manager to help us take our team to the next level! As a Junior CRM Manager at Journi, you’ll be working within our CRM team as part of the wider marketing department to help create engaging B2C marketing campaigns for our 8+ million users worldwide. You will assist in campaign setup of complex flows focusing on emails, pushes, interstitials and more. Organise key processes like testing sessions, oversee translations to ensure smooth operations within the CRM team, help identify new audience segments, and set up A/B tests.

What You'Ll Do

• Help setup and schedule CRM campaigns across various channels, including email and push.
• Help draft clear and concise copy for campaigns that resonates with our diverse user base.
• Organise rigorous testing sessions for the CRM team to ensure all campaigns are flawless before they are sent.
• Manage our translation tool to ensure all campaign copy is accurately translated for our global audience.
• Serve as a key connection point between the CRM team and Customer Support, helping to address user issues and team alignment.
• Work closely within the CRM team, the graphic designers and the wider marketing team for key initiatives.
• Build new audience segments to identify growth areas to further our CRM efforts.
• Work with the CRM team to create & execute various tests to gain analytical insights (such as A/B tests).
• Stay up to date with email, digital marketing and e-commerce best practices.

Your Bag Of Tricks

• 1+ year of experience in a CRM or a related marketing role
• Experience with email marketing and CRM platforms (e.g., Iterable, Braze, or similar)
• Fluent in English. Proficiency in French is a strong advantage as this is one of our key languages.
• An understanding of how to interpret data to improve campaigns, driving engagement and loyalty

Who You Are

• You're highly organised and can effectively manage and structure documents for other stakeholders.
• You work efficiently, prioritise workloads and meet critical deadlines.
• You are constantly learning, open to feedback, self-motivated, and driven to succeed.
• You’re a team player and can look beyond your responsibilities.
• You’re creative with words, ideas and visuals.
• You’re not scared of numbers - you feel comfortable analysing data and using these learnings to improve campaign performance.
• You are eligible to work in the EU/Austria.
• You are able to relocate to / based in Vienna - the world’s most liveable city!

Nice To Have

• Experience in working in e-commerce
• Working knowledge of project management tools like Asana
• Working knowledge of performance tracking or analytics tools (e.g. Tableau)
• Working in a startup environment

What We Offer

A happy team makes for a happy workplace. We wouldn’t be able to do what we are doing without our team and that’s why we offer:

• A fair annual gross salary in accordance with the Collective Agreement, starting at €40,000 for a full-time position. Our final offer depends on your experience and qualifications amongst other factors.

Plus, a bunch of awesome social benefits, such as:

• Vacation goals: 25 days off per year, plus 1 extra day for every year you stick around (up to 5 extra days!)
• A space to thrive: a fun, bright and award-winning office built by the Journi Team, complete with ping-pong and foosball tables to blow off steam
• Work your way: enjoy a hybrid working model with 40% home office days and flexible hours, with possibility of workation (core hours: 10am-4pm Mo-Th; and 10am-2pm Fri)
• Lunch on us: we provide fresh daily lunches in our own eatery, with choices for almost all dietary requirements
• Professional development: access to resources, courses, and learning programs to help you excel in your role
• Go places: we reimburse your public transport card for Vienna €365 yearly
• Plan for tomorrow: additional €300 yearly towards your private pension fund
• Team first: join our yearly team-building Journi to exciting destinations
• Mac your life easier: with a company MacBook, also available for personal use
• Refresh and recharge: in-house yoga sessions every two weeks
• Stay healthy: regular in-house health check with Haelsi
• Unlock language skills: with a premium Busuu App membership
• Boost your German: weekly in-house lessons in small groups
• Fuel your day: fruits, cereals, yogurt, and milk variations — on the house
• Brew up productivity: Italian-style coffee and teas in our coffee kitchen
• Special treatment: enjoy a premium membership on all Journi products