PT Customer Service Representative

Overview

PART-TIME Bi-lingual Customer Service Rep

Bi-Lingual Spanish/English

To assist MDI customer base professionally and efficiently.

Responsibilities

Accountabilities:• Answer telephone calls and log all calls into FreshService.• Accountable for daily orderwell and unassign processes.• Coordinate product delivery, billing, and payment of product sold.• Support with food show flyer entry.• Provide support in problem resolution of order questions, billing, and invoicing of products.• Support Procurement department with keying daily breakouts.• May be required to perform other tasks as assigned by management.• Alert appropriate departments to issues or concerns on behalf of customers and follow up with customer with findings and/or solution.• Key credit request and arrange pick up or credit for product or services.• Provide clerical support within the department.

Management Reserves The Right To Adjust Accountabilities And Schedules To Satisfy Business Needs

Qualifications

• Must Be Bilingual
• Dependable with an excellent attendance record.
• Above average communication skills.
• Above average knowledge with symbol unit technology.
• Above average knowledge to explain MDI statements, invoices, and recaps.
• Proficient knowledge of OnDemand.
• Proficient knowledge of Ring Central call center system.
• Above average skills in problem resolution.
• Above average skills to meet deadlines and work in a fast-paced environment.
• Proficient in Microsoft Office and ten keys.
• Proficient knowledge of FreshService software.
• Demonstrate a sense of urgency in creating customer satisfaction.
• Self-motivated and able to work without a lot of supervision.
• Must be able to work flexible hours.

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