Guest Experience Shift Lead

What You'Ll Bring To The Team

🎢 Join The Magic At Legoland Discovery Centre Toronto! 🎉

Now Hiring: Guest Experience Shift Lead📍 Location: Vaughan, ON🕒 Job Type: Full-Time | Must have weekend & holiday availability

🌟 About The Role:

Are you a natural leader with a passion for creating unforgettable guest experiences? 💬✨We’re looking for a Guest Experience Shift Lead to help lead our awesome team and deliver brick-tastic moments to families every day! You’ll be part of the team that makes the LEGOLAND Discovery Centre a place where imagination runs wild 🧱🌈

Qualifications & Experience

🧩 What You’Ll Do:

As a Guest Experience Shift Lead, you’ll:

• 🎯 Supervise and support front-line staff during your shift
• 🌟 Inspire your team to be “guest obsessed” and deliver world-class service
• 🛠️ Assist with daily operations, guest flow, and crowd control
• 📚 Train, coach, and support team members to become LEGOLAND legends
• 💬 Respond to guest inquiries and concerns with professionalism and care
• 🧾 Maintain training documentation and safety compliance
• 👣 Lead by example by stepping into host positions when needed
• 📈 Provide feedback, coaching, and assist with staff development
• ⚙️ Collaborate with other departments for smooth daily operation

🧠 What You Bring:

• ✅ High School diploma or GED required
• 🗣️ Strong customer service & communication skills
• 🌐 Previous experience in attractions, entertainment, or hospitality (6+ months preferred)
• 🚀 Enthusiasm, positivity, and a team-first attitude
• 🧑‍💼 Leadership experience or potential to grow into a leader
• 🖥️ Comfortable using office and POS systems
• 🔍 Organized, detail-oriented, and ready to multitask in a fun, fast-paced environment

📋 Additional Requirements:

• ⚖️ Must be able to stand, walk, bend, lift (up to 50 lbs), and work on your feet for extended periods
• 📅 Must be flexible to work weekends, holidays, and some evenings
• 🛡️ Commitment to health & safety for yourself, your team, and our guests
• 🚌 Occasional local travel may be required

🎁 Why Join Us?

• 💼 Be part of a global company (Merlin Entertainments!) with endless career possibilities
• 🎟️ Enjoy exclusive employee discounts and free admission to attractions
• 🧱 Work in a playful, creative, and inclusive environment
• 🚀 Develop your leadership skills and grow your career in the attractions industry

🧱 Ready To Build Your Future With Us?

Apply now and help us create awesome memories for our guests — one brick at a time! 🌈🎉

Benefits

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!💼 401(k) Program: Save for the future with company matching contributions.📚 Tuition Reimbursement Programs: Get support for further education and career growth.🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

Pay Range

CAD $19.50/Hr.