Director Group Digital Product

General Responsibilities

• Lead and own the B2B global product and platform development and be accountable for the deliverables and roll-out.
• Solving complex business problems into simplified workable solutions.
• Develop detailed specifications to be clearly understood by all stakeholders.
• Work closely with the Digital Operation Manager in all countries to ensure continual smooth integration for new stores online and daily operation activities.
• Continuously identify ways to digitalize operational process and approach problem solving as a way of delivering product value.
• Continue to develop the B2C e-commerce platform for specific Business Unit to elevate user’s platform experience and offer optimal user interface and design.
• Support Business with digitally enabled platforms that is dynamic in nature and that can be scaled for long term usability and sustainability.
• Problem solve and drive product development though data and analysed insights. Knowledge in Design Thinking process is key for this role.
• Has sound technical understanding and business knowledge is able to drive scalable product development and ability to challenge the limitation and scope of work with the development team.
• Able to work under tight deadlines and excellent in time and resource management to deliver quality and measurable product value.

Leadership Responsibilities

• Drive and support the learning and development of team members in Group Digital Product and DKSH core behaviors to achieve team and function goals.
• Promote continuous self-learning and improvement in Group Digital Product to foster innovation and personal growth.
• Effectively interface and coordinate between country colleagues from different functions and external stakeholders (eg vendors, clients and end users).

Job Requirements

• Strong understanding of e-commerce site development landscape and operations across Asia
• Strong product and project management skills
• Basic knowledge of SAP (nice-to-have)
• Fluency in English and local Asian language
• Excellent communication skill
• High customer service mindset and orientation
• Ability to work in a fast-moving environment
• Comfortable managing a lot of data and multiple stakeholders to drive results
• Vendor management
• A team player and driven to deliver results
• Highly analytical and able to derive insights from available data
• Self-motivated and driven to deliver measurable results.

Education and Work experience

• A bachelor’s degree (MBA or Master’s degree preferred) in Computer Science, Information Technology, Business Administration or a related field.
• A minimum of 10 to 12 years of strong working experience in digital products/platform domain and in e-commerce space within an Asian context. The candidate should have also experience in successfully rolling out at least one digital product or platform.