Professional Services DACH Delivery Leader

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

The PSD DACH Leader is responsible for managing and delivering HPE’s Professional Services Delivery (PSD) commitments across Germany, Austria, and Switzerland. This includes overseeing Day 1 service delivery for Lifecycle Services (LS) and Advisory & Professional Services (A&PS), ensuring projects meet scope, schedule, budget, and quality standards. The role emphasizes customer satisfaction, early engagement with pre-sales and sales teams, team performance management, and financial accountability for project budgets. Additionally, the leader drives operational excellence, identifies upsell opportunities, and transforms service delivery capabilities within the region.

Responsibilities:

Regularly align with the Country/Geo Business Unit Manager(s) to ensure awareness and alignment on priority and prompt resolution of risks and issues that may impact the respective business unit.
Ensure the capacity and capability of the Specified Country/Geo Professional Services Delivery(PSD) team to support business demand, profitability and customer satisfaction.
Manage the delivery of high-quality, innovative systems integration and consulting services within planned budgets to HPE’s PSD customers.
Responsible for customer satisfaction and for all PSD projects
Represents PSD at the executive level in (Customer’s) Project Steering Committees as required.
Recruit, develop and manage the PSD workforce and expertise aligned to agreed demand and governance processes.
Responsible to identify, manage project issues, risks, escalations and red projects. This includes accurate and timely project status updates.
Ensure well sized diverse, collaborative team who contributes to the growth and profitability of HPE, that has the necessary skills and knowledge to provide adequate quality services, that employees are motivated, and that their contribution is recognized, that they evolve professionally, and address situations of low performance.
Ensure an effective, scalable, and cost-efficient workforce model by enforcing a 'Delivery First' resourcing policy. Prioritize resourcing in the following order: 1) GCC, 2) PSD Field, 3) Third-party resources (used only by exception). All project staffing requests should go through the WW Resource Request process for consistency and control.
Drive ONELead contribution to meet set goals.
Applies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues for HPE’s customers.
Promote excellence in Project Management, Resource Management, and subject matter expertise to support the PS Portfolio offerings and project commitments.
Responsible for operational excellence in all areas of project delivery (especially focused on project governance, project execution, regular project status review and re-forecasting, project financial management, forecast accuracy and customer satisfaction).
Collaborate closely with Customer Operations and Business Operations to manage revenue, cost and residual for PS projects and services.
Contribute to and deploy agreed globally consistent tools, processes and methodologies within established policy and agreed quality framework.
Plans, directs and monitors operational/tactical activities of Staff. Staff members' work may involve strategic issues.
Work with the BU Practice to understand the business direction and how to be prepared to deliver future projects

Education & Experience Required:

Typically, 12+ years to demonstrate mastery of Service Delivery Management and/or related experience in IT customer support industry.
University degree or equivalent combination of education and experience.
Exceptional leadership, communication, and interpersonal skills.
Analytical mindset with the ability to translate data into actionable strategies.
Track record of successfully implementing customer-centric initiatives and driving measurable improvements.
Experience managing multiple countries and working in a global or multi-geographical context, ideally as manager of managers
Proven experience in a senior-level customer experience leadership role
Experience driving transformation.
Proven experience in service delivery management.
Deep knowledge of E2E Services delivery processes.
ITIL/ITSM
Driving license and willingness to travel (~25%).

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Personal Initiative {+ 7 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Services

Job Level:

Director

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.