Housekeeping Guest Experience Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About The Location:

The 123-room Four Seasons Hotel Kyoto is the company’s second destination in Japan, in the city’s historic Higashiyama-ku district, close to the Kyoto National Museum and myriad heritage sites such as the Toyokuni Shrine and Kiyomizu Temple. Local artists are featured throughout the traditionally-inspired modern décor characterised by an understated Japanese aesthetic. The Hotel has a spa and fitness centre with a pool, and four food and beverage concepts. There are also be 57 Four Seasons Private Residences.

The Four Seasons Hotel Kyoto is looking for a Housekeeping Guest Experience Agent. Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Rooms Division, the Housekeeping Guest Experience Agent works across disciplines to deliver an exceptional experience.

Essential Functions:

• Check room status through HotSOS and enter the room according to the procedure. · Restock the linens · Restocks used amenities such as shampoo, lotions, cotton balls, stationery and pens etc. · Delivering Guest request item · Setting up the items based on the guest request/preference prior to arrival · Rooms decoration for guests who are coming to celebrate special occasions i.e. Anniversary/Birthday/Honeymoon · Delivering missing items to the room to let SV be able to release the room · Collecting trash · Collecting requested items from checking out rooms · Checking the lost and found item and filling out the Lost and Found sheet before bringing items to security · Searching Lost and Found · OSE maintenance such as Humidifier/Dryer etc. · Delivering and picking up Guest laundry · Setting up and removing SBS(Sofa Bed) and EXB (Extra Bed) · Weekly and monthly item inventory · Storage organization Supporting ENG maintenance · Turn Down Operation when busy · Perform any additional duties as assigned by the Assistant Director of Housekeeping / Housekeeping Manage

About Four Seasons Hotel Kyoto

The 180-key Four Seasons Hotel and Hotel Residences Kyoto is the company’s second destination in Japan, in the city’s historic Higashiyama-ku district, close to the Kyoto National Museum and myriad heritage sites such as the Toyokuni Shrine and Kiyomizu Temple.  Local artists are featured throughout the traditionally-inspired modern décor characterised by an understated Japanese aesthetic. The Hotel has a spa and fitness centre with a pool, and four food and beverage concepts. There are also be 57 Four Seasons Private Residences.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 110 hotels and private residences in major city centers and resort destination in over 46 countries, and with more than 50 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kyoto provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to expect: You will……

Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence