Job Title

IT Solution Support Engineer

Job Description

You are part of the Vanderlande Value Office team, providing 2nd-level support and specific technical expertise to customers and colleagues in the APAC region, reporting to the LCS Director SEA & Head of Value Office in Malaysia.

Your profile

You hold a bachelor’s degree in computer science or electrical engineering, or related fields
1 to 3 years of work experience in an IT and/or logistical automation environment (preferable)
Affinity with IT and Industrial Automation, and interest in logistics processes.
Knowledge and experience with Linux commands, Oracle PL/SQL, Oracle Databases, Application Servers, Java code, and Python scripting is a pre.
Preferably, you have a good understanding of IT service management practices (ITIL v3/v4)
Enthusiastic, result-driven professional.
Analytically strong and positively critical.
Proactive, pragmatic, and hands-on attitude.
Strong communication skills witha good command of the English language.
Willing to travel up to 25% of the time.
May have to work after hours and weekends as the operation runs 24/7.

Your responsibilities

Analysing & reporting of system performance and undefined behaviour and phenomena of the system as well as functional reports and specific flow situations
Executing the lifecycle of open tickets, proper reporting between shifts, and communicating with the stakeholders
Continuously monitoring the customer’s BHS environment
Help in identifying problems and performing Root Cause Analysis in close collaboration with other IT organizational groups
Maintaining and supporting the Incident Management processes
Troubleshoot SCADA-related issues, including connections with OT/IT equipment, to clients, and perform restore.
Troubleshoot middleware issues like application servers and Oracle database backup/restore/cleanup, and assess health.
Troubleshoot software components using logging, and apply simple patches/updates.
Troubleshoot baggage system issues like reading bag traces, analysing system behaviour.
Deploy and maintain IT Monitoring Solutions.
Support and coordinate activities to update and upgrade live environments.
Support the implementation of new service agreements.
Support and train local support teams to strengthen their capabilities and toolsets.
Planning and delivering preventive maintenance tasks & assigned change tasks (back-ups, patch execution, etc.)
Creating documentation such as manuals, programming diagrams, network diagrams, work instructions and communication drawings
Work with other team members, Service Desks, and customer teams to continuously improve our IT solutions and standards.