Manager - Janitorial Services FT (NE) (30495)

Work for GOOD at Goodwill

• Do you want to make a difference in your community while earning a paycheck?
• Would you like to help your community and environment every day that you come to work?
• Looking for a job that provides meaning as well as personal and professional development?

Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.

We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.

We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.

We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.

Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.

Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.

We prefer to promote from within. Your growth and advancement is our priority.

Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.

Change Lives. Make a Difference.

Discover Purpose. Apply today at WorkforGoodSA.org.

POSTION SUMMARY

This position will support Goodwill Industries of San Antonio for performing and managing general cleaning duties and staff at our Retail, Office and Warehouse locations. This includes supervising the janitorial team, and providing training and support to janitorial and retail staff at other retail locations. In this role, you will be responsible for ensuring a high standard of cleanliness. You will be responsible for weekly and daily employee schedules, oversee daily tasks to ensure that they are completed well and on time, and manage our inventory of cleaning equipment and supplies. You will assist with administrative tasks (including payroll) and ensure compliance with all state and federal regulations. In addition, to support the organization in its mission to help change lives through the power of work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Understand and commit to mission services delivery to janitorial team members as a high priority in operations. Work collaboratively with life skills coaches and Human Resources to perform this mission.
2. Establish a culture of compliance with safety, ethics and quality standards within all operations.
3. Provide leadership, training, guidance and support to team members that foster continuous learning and improvement in performance of the individual and the operation.
4. Build janitorial success by properly selecting, training, mentoring and developing employees. Ensure personal leadership is first focused on people and mission. Build strong teamwork throughout the unit.
5. Be attentive to turnover, encouraging positive movement for employees, whether inside or outside Goodwill. Minimize no-call/no-show behaviors through effective individual employee communications.
6. Engage employees through servant leadership and modeling of expected work ethic. Take professional interest in employees’ needs to develop them and facilitate positive change as needed.
7. Develop and deploy effective staffing models and scheduling procedures to achieve the most effective and efficient operation for the locations. Monitor and ensure course corrections.
8. Champion regular communications with all employees to ensure current information about Goodwill’s initiatives, programs, benefits, announcements, goals, expectations and accountabilities are broadly known.
9. Take a proactive role in protecting the organizations’ assets, resources, equipment and supply inventories by appropriately controlling expenses and maintaining assets. Minimize issues through direct observation procedures, and take immediate corrective action as needed.
10. Manage and oversee a team of custodians at various locations and shifts.
11. Visit locations on a regular basis and inspect all work performed to ensure it meets company standards. Submit formal audits on a schedule.
12. Manage work orders and ensure work completed complies with the specifications and there is proper documentation of assignments.
13. Act as primary onsite point-of-contact for janitorial team for any questions, concerns, or disputes they may have.
14. Adjust scheduling as necessary in instances of staff shortages.
15. Attending meetings and training sessions as required.
16. Promptly respond to any customer inquiries and take action as soon as possible.
17. Ensure the team members present a neat and professional image.
18. Ensure efficiency of work team and make adjustments as necessary.
19. Other duties as assigned.

REQUIREMENTS

1. Education Minimum: High school diploma or GED. Preferred: some college, bachelor’s degree in management, operations or similar field.
2. Experience minimum: 1-2 years’ supervisory experience. Preferred: 3-5 years’ experience in facility maintenance/janitorial supervision
3. Skills: proficiency in all Microsoft Office applications, some experience in work order systems. Using a computer to produce information and documents.
4. Knowledge: General janitorial. To include cleaning methods, chemical and equipment usage. Stripping and waxing, buffer and carpet extraction knowledge useful.
5. Must be able to meet physical requirements of the position. Able to lift heavy equipment – up to minimum 25 lbs. and to be able to stand for extended periods.
6. For positions that require driving, must maintain a valid drivers’ license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.
7. Exceptional customer service skills.
8. Excellent written and verbal communication skills. Bilingual Spanish strongly preferred.
9. Strong attention to detail and the ability to stay ahead of repetitive, ongoing tasks.
10. Proven track record mentoring and training subordinate employees.
11. Willingness to engage in hands-on work when team is short-staffed or behind schedule.
12. Expertise in commercial cleaning equipment and practices.
13. Must be able to pass a criminal background test and drug screen.
14. Must be able to meet the physical requirements of the position.
15. For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.

To learn more about Goodwill San Antonio and to view available positions visit: www.goodwillsa.org.

Equal Opportunity Employer/Veterans/Disabled