Senior Scheduling Concierge-Full Time Days

Start the day excited to make a difference…end the day knowing you did.  Come join our team.

Job Summary:
The Senior Scheduling Concierge ensures the seamless coordination of patient scheduling, insurance verification, and pre-authorization across Medical Imaging of Fredericksburg (MIF) facilities. In addition to performing advanced concierge duties, the Senior Concierge serves as a mentor, process owner, and strategic collaborator, driving operational efficiency, enhancing the patient experience, and supporting revenue cycle integrity.

Essential Functions And Responsibilities:

• Assists with onboarding, training, and ongoing mentorship for Scheduling Concierge staff; contributes to retention and team development initiatives.
• Oversees scheduling workflows, insurance verification, and pre-authorization processes, with a focus on complex procedures (e.g., PET, CCTA).
• Monitors system-wide queues, cancellations, denials, and financial clearance tasks to ensure accurate and timely service delivery.
• Collaborates cross-functionally with billing, clinical, and administrative teams to resolve scheduling discrepancies, claim denials, and insurance-related issues.
• Analyzes data trends (e.g., ordering patterns, payer responses) to support process improvements and pilots new programs or scheduling models.
• Acts as a liaison between patients, physicians, and insurance providers, ensuring clarity, compliance, and resolution of escalated concerns.
• Maintains documentation standards and compliance with regulatory and billing requirements (e.g., CPT/ICD-10 coding accuracy, pre-authorization tracking).
• Contributes to performance monitoring and reporting across key operational metrics, including patient access, service recovery, and insurance turnaround times.
• Performs Scheduling Concierge coverage and duty assignment as requested by leadership.
• Performs other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Basic computer skills. Strong verbal and written communications skills required.
• Experience in third party insurance and insurance terminology, CPT, and ICD-9 codes required.
• Minimum of three years related experience in a call center, patient registration, patient accounts, or patient billing preferred. 
• EPIC EMR experience preferred.

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.