Help Desk Technician (Tier 1)

Description

Who We Are

Founded in 1983, the Medical Review Institute of America (MRIoA) is the market leader for technology-enabled utilization management and clinical medical review solutions. We have an outstanding reputation for excellence and achieve continual improvement.

At MRIoA, we believe our employees are the key to our success. Here, you are more than just a cog in the machine – you are a valued member of our team.

We Offer

• A competitive compensation package.
• Benefits include healthcare, vision and dental insurance, a generous 401k match, paid vacation, personal time, and holidays.
• Growth and training opportunities.
• A team atmosphere with fun events and prizes scheduled throughout the year.

Position Summary:

The Help Desk Technician (Tier 1) is responsible for building and maintaining all workstations and network-related devices, providing help desk support, and supporting the phone system.

Roles:

• Build/support/maintain all workstations/printers and network devices. 
• Creation of all new user accounts and new user VDI desktops.
• Provide help desk support for internal users and website users. 
• Provide support for phone systems. 

Major Responsibilities Or Assigned Duties:

• Maintain all workstations and peripheral equipment.
• Support IT Security (workstation patching, antivirus etc.)
• Support after hours availability and access to service (on-call) as requested.
• Provide help desk support for internal users and external website users. 
• Complete other duties as requested

Requirements

Skills And Experience:

• High School Diploma or similar required
• Technical certifications preferred

Work Environment:

Ability to sit at a desk, utilize a computer, telephone, and other basic office equipment is required. This role is designed to be a remote position (work-from-home).

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

This company is a drug-free workplace. All candidates are required to pass a Background Screen before beginning employment. All newly hired employees will take a Drug Screen, as well as agreeing to all necessary Compliance Regulations on their first day of employment. Employees are required to adhere to all applicable HIPAA regulations and company policies and procedures regarding the confidentiality, privacy, and security of sensitive health information.

California Consumer Privacy Act (CCPA) Information (California Residents Only):

• Sensitive Personal Info: MRIoA may collect sensitive personal info such as real name, nickname or alias, postal address, telephone number, email address, Social Security number, signature, online identifier, Internet Protocol address, driver’s license number, or state identification card number, and passport number.
• Data Access and Correction: Applicants can access their data and request corrections. For questions and/or requests to edit, delete, or correct data, please email the Medical Review Institute at HR@mrioa.com.