Admissions and Discharges Coordinator; Residential Counseling
The Centers.com
45k - 57k USD/year
Office
Cleveland, OH, 44111, US
Full Time
The Admissions and Discharge Coordinator ensures a smooth transition for residents entering and exiting the facility. This role manages the intake process, facilitates discharges, and collaborates with families, referral agencies, and the treatment team to meet legal and organizational standards.
Essential Job Duties & Responsibilities
Oversee the 24/7 admissions process, including intake assessments, interviews, documentation, and orientation for new residents.
Facilitate discharge planning, including creating discharge summaries and coordinating aftercare resources.
Serve as the primary point of contact for referral sources and families during admissions and discharges.
Ensure compliance with regulatory requirements and documentation standards for all admissions and discharges.
Maintain accurate records of resident entry and exit dates, case notes, and necessary documentation.
Provide support to families and residents during transitions, addressing any questions or concerns.
Participate in treatment team meetings to coordinate admission and discharge planning.
Update internal systems and communicate changes in resident status to relevant staff.
Transport children to and from appointments as necessary
Other Job Duties & Responsibilities
Represent the facility in community outreach, networking, and partnership-building activities.
Participate in special projects or initiatives as assigned by senior leadership.
Act as a liaison between staff, residents, families, and other stakeholders.
Other duties as assigned
Core Competencies
Collaboration: Skilled in working as part of an interdisciplinary team and fostering strong partnerships with external stakeholders.
Communication: Excellent verbal and written communication skills for interactions with staff, residents, families, and stakeholders. Ability to provide clear expectations and constructive feedback.
Interpersonal Skills: Empathy and compassion for working with youth facing complex challenges. Ability to build and maintain positive relationships with staff and residents.
Organization and Time Management: Strong organizational skills for managing accurate and compliant documentation. Ability to coordinate and prioritize multiple tasks during high-demand situations.
Professionalism and Accountability: High level of integrity and ethical standards. Commitment to upholding the mission and values of the organization.
Problem-Solving: Ability to address scheduling conflicts and resolve barriers to admissions or discharges.
Job Qualifications
A bachelor’s degree in social work, counseling or related field
A minimum of two (2) years' experience in counseling, childcare, social work, and/or in providing therapeutic support services to children and families
An equivalent combination of education, training, and experience
Licensed Social Worker (preferred)
Physical Demands/Work Environment
This job operates in a youth residential treatment facility. This role routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to sit for extended periods of time, stand, walk, use hands and fingers, and reach with hands and arms. This position may encounter blood or other body fluids. Travel and work outside of normal hours will be required for meetings, presentations, training, crisis and other events. The position also requires:
About The Centers’ H.O.P.E. Campus
The Centers’ H.O.P.E. Campus (Healing, Optimism, Partnership, and Enrichment) is a bold and evolving initiative of The Centers, serving as a hub for child welfare transformation in Cuyahoga County and a growing model for communities across the state. Rooted in trauma-informed care, cross-system collaboration, and a deep commitment to the best interests of the child, The Centers’ H.O.P.E. Campus is designed to meet the urgent needs of children and families in crisis, particularly multi-system youth navigating behavioral health, developmental disability, juvenile justice, and child welfare systems.
As a critical resource for The Division of Children and Family Services and community partners, we provide emergency response, stabilization, and residential programming for youth facing the most complex placement challenges. Our role is both responsive and proactive, serving as a stopgap in the immediate youth placement crisis while also building long-term, sustainable solutions.
The Centers’ H.O.P.E. Campus is in motion. We are actively renovating our physical space and simultaneously designing new programming that reflects the most emergent needs in our community. There is not always a playbook, because we are writing it. That means we welcome staff who are flexible, creative, and eager to help shape something new.
But no one is doing this alone.
We walk alongside our staff just as we do our youth, providing a highly supportive, team-oriented environment. We understand the challenges of working in an evolving system, and we are committed to ensuring that all staff have the training, tools, and guidance they need to thrive. We invest deeply in learning and development and foster a culture where innovation is not just welcomed but expected.
Working at The Centers’ H.O.P.E. Campus means being part of something bigger than a program, it means contributing to the reimagining of child welfare. It’s challenging work, but it is meaningful, and you will never be asked to do it alone. Together, we are creating a new standard of care, one centered in healing, partnership, and possibility.
About Us
The Centers provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering belonging in a community where our team members thrive.
The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Essential Job Duties & Responsibilities
Oversee the 24/7 admissions process, including intake assessments, interviews, documentation, and orientation for new residents.
Facilitate discharge planning, including creating discharge summaries and coordinating aftercare resources.
Serve as the primary point of contact for referral sources and families during admissions and discharges.
Ensure compliance with regulatory requirements and documentation standards for all admissions and discharges.
Maintain accurate records of resident entry and exit dates, case notes, and necessary documentation.
Provide support to families and residents during transitions, addressing any questions or concerns.
Participate in treatment team meetings to coordinate admission and discharge planning.
Update internal systems and communicate changes in resident status to relevant staff.
Transport children to and from appointments as necessary
Other Job Duties & Responsibilities
Represent the facility in community outreach, networking, and partnership-building activities.
Participate in special projects or initiatives as assigned by senior leadership.
Act as a liaison between staff, residents, families, and other stakeholders.
Other duties as assigned
Core Competencies
Collaboration: Skilled in working as part of an interdisciplinary team and fostering strong partnerships with external stakeholders.
Communication: Excellent verbal and written communication skills for interactions with staff, residents, families, and stakeholders. Ability to provide clear expectations and constructive feedback.
Interpersonal Skills: Empathy and compassion for working with youth facing complex challenges. Ability to build and maintain positive relationships with staff and residents.
Organization and Time Management: Strong organizational skills for managing accurate and compliant documentation. Ability to coordinate and prioritize multiple tasks during high-demand situations.
Professionalism and Accountability: High level of integrity and ethical standards. Commitment to upholding the mission and values of the organization.
Problem-Solving: Ability to address scheduling conflicts and resolve barriers to admissions or discharges.
Job Qualifications
A bachelor’s degree in social work, counseling or related field
A minimum of two (2) years' experience in counseling, childcare, social work, and/or in providing therapeutic support services to children and families
An equivalent combination of education, training, and experience
Licensed Social Worker (preferred)
Physical Demands/Work Environment
This job operates in a youth residential treatment facility. This role routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to sit for extended periods of time, stand, walk, use hands and fingers, and reach with hands and arms. This position may encounter blood or other body fluids. Travel and work outside of normal hours will be required for meetings, presentations, training, crisis and other events. The position also requires:
About The Centers’ H.O.P.E. Campus
The Centers’ H.O.P.E. Campus (Healing, Optimism, Partnership, and Enrichment) is a bold and evolving initiative of The Centers, serving as a hub for child welfare transformation in Cuyahoga County and a growing model for communities across the state. Rooted in trauma-informed care, cross-system collaboration, and a deep commitment to the best interests of the child, The Centers’ H.O.P.E. Campus is designed to meet the urgent needs of children and families in crisis, particularly multi-system youth navigating behavioral health, developmental disability, juvenile justice, and child welfare systems.
As a critical resource for The Division of Children and Family Services and community partners, we provide emergency response, stabilization, and residential programming for youth facing the most complex placement challenges. Our role is both responsive and proactive, serving as a stopgap in the immediate youth placement crisis while also building long-term, sustainable solutions.
The Centers’ H.O.P.E. Campus is in motion. We are actively renovating our physical space and simultaneously designing new programming that reflects the most emergent needs in our community. There is not always a playbook, because we are writing it. That means we welcome staff who are flexible, creative, and eager to help shape something new.
But no one is doing this alone.
We walk alongside our staff just as we do our youth, providing a highly supportive, team-oriented environment. We understand the challenges of working in an evolving system, and we are committed to ensuring that all staff have the training, tools, and guidance they need to thrive. We invest deeply in learning and development and foster a culture where innovation is not just welcomed but expected.
Working at The Centers’ H.O.P.E. Campus means being part of something bigger than a program, it means contributing to the reimagining of child welfare. It’s challenging work, but it is meaningful, and you will never be asked to do it alone. Together, we are creating a new standard of care, one centered in healing, partnership, and possibility.
About Us
The Centers provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering belonging in a community where our team members thrive.
The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Admissions and Discharges Coordinator; Residential Counseling
Office
Cleveland, OH, 44111, US
Full Time
45k - 57k USD/year
August 29, 2025