Sr Supervisor - Processing

General Information

Career area Finance Work Location(s) 12808 Gran Bay Parkway West, FL, 2911 Lake Vista Drive, TX Remote? No Ref # 20619 Posted Date 08-28-25 Working time Full time

Ally And Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

Provide daily oversight to Contract Processing staff to grow the operation in support of company's vision and values. Focus areas include achieving business plan objectives typically across multiple product lines, ensuring sound business practices that will satisfy audit requirements, hiring and motivating the team, mentoring and developing leaders, coaching and counseling employees as needed, minimizing employee turnover, assessing training needs, representing Consumer Credit Operations in a professional manner to clients, and driving the team to deliver best in class service.

The Work Itself

• Train and develop Contract Processors through one on one coaching, monitoring and audit.
• Meet quality standards and assigned productivity metrics.
• Monitor and maintain acceptable levels of aged contracts.
• Work collaboratively with the HRBPs and the leadership team on staffing issues.
• Maintain subject matter knowledge to provide support as needed, both internally, and across the organization.
• Provide daily direction and communication to employees so that Contract Processing functions are performed in a timely, efficient and knowledgeable manner.
• Administer performance evaluations and salary treatment consistent with company guidelines.
• Participate in and or lead special projects on behalf of the CPC Recognized by others as an expert and is sought out by others for subject matter expertise.

The Skills You Bring

• HS Diploma or equivalent required
• Bachelor's degree in business related discipline preferred.
• 3+ years' experience in the financial services industry is preferred.
• 2+ years' leadership experience is required.
• Ability to provide advice/direction in primary areas of expertise.
• Ability to contribute and manage projects providing advice/direction in primary areas of expertise.
• Technical knowledge, project management, and ability to influence others.
• Always shows initiative and anticipates needs of the business.
• Routinely and effectively resolves complex issues effectively and with a positive attitude

#LI-Hybrid#LI-DFS

How We'Ll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

 

Who We Are:

 

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

 

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

 

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $70000 - $100000 USDAn individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.  Incentive Compensation: This position is eligible to participate in our annual incentive plan.