Product Support Analyst 3 (70126018)

Remote – United States

I.  Description Of Services

Position Overview:

• We are seeking a highly skilled and motivated Power Platform Administrator to lead the upgrade, governance, and troubleshooting of our Power Platform Center of Excellence (CoE) toolkit.
• This role will be equally focused on AI administration and Microsoft 365 Copilot governance, as well as Dynamics 365 CRM management and enhancement.
• The ideal candidate will bring strong experience across Power Platform tools, including Co-Pilot Studio, Power BI, Canvas apps, and D365 CRM, with a collaborative mindset and a passion for innovation. 

Key Responsibilities:

Dynamics 365 CRM & Power Platform 

• Administer and support Dynamics 365 CRM, including configuration, customization, and integration with Power Platform. 
• Develop and maintain Power Platform Canvas apps to meet business needs. 
• Document processes and ensure consistent workflows across CRM and Power Platform solutions. 

AI & Microsoft 365 Copilot 

• Govern and support Microsoft 365 Copilot usage, including user enablement, policy compliance, and performance monitoring. 
• Administer AI capabilities within Power Platform and M365, ensuring responsible use and alignment with business goals. 
• Provide expertise in Co-Pilot Studio to streamline development and automation processes. 
• Collaborate with stakeholders to identify opportunities for AI-driven improvements in workflows and reporting. 

Job Qualifications:

• Power BI Expertise: Strong skills in creating and managing reports and dashboards. 
• Power Platform CoE Toolkit: Experience in upgrading and troubleshooting the toolkit. 
• Copilot Studio Proficiency: Hands-on experience with Copilot Studio for automation and development. 
• Canvas App Development: Skilled in building user-friendly and functional Canvas apps. 
• Dynamics 365 CRM: Proven experience in administering and customizing D365 CRM. 
• AI & M365 Copilot Governance: Familiarity with AI tools and Microsoft 365 Copilot governance practices. 
• Azure Services: Solid understanding of Azure Analytics and related services. 

Ii.  Candidate Skills And Qualifications

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years

Required/Preferred

Experience

8

Required

Hands-on experience with customizing entities, workflows, and integrating D365 CRM with Power Platform tools

8

Required

Experience with troubleshooting technical issues, analyzing logs and debugging software applications.

5

Required

Strong understanding of data visualization principles, data modeling using Power-BI

3

Required

Familiarity with Copilot Studio for automation and governance of Microsoft 365 Copilot features

3

Required

Familiarity with Microsoft Azure Services, particularly Azure Active Directory

Note: Expected Start Date 09/15/2025 and Expected End Date 08/31/2026.  May be renewed for up to three (3) additional fiscal years at the same title, level and rate.

Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM, excluding State holidays when the agency is closed.