Director of Human Resources - The Langham, Custom House, Bangkok (Based in Bangkok)

About Langham Hospitality Group   A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.    Opening in late 2026, The Langham, Custom House, Bangkok will be a luxury hotel in the vibrant Bang Rak District along the Chao Phraya River. At its heart, the historic Custom House and post office buildings will be beautifully restored to feature upscale dining venues and refined event spaces. Beside them, a striking modern structure will rise, offering 78 elegant guestrooms.

Principal Responsibilities: 

Strategic Planning

• Analysis, identify and develop appropriate Human Resources strategies to align with business strategies and ensure the effectiveness of the Hotel.
• Develop manpower budget and ensure manpower is under control within the manning established.
• Communication and Deployment of Vision, Mission, Objective and Values of the hotel group.
• Maintain harmonious employee relations and an environment is devoted to high performance.
• Advice and coordinate with management to ensure the productivity and service standards are met with hotel’s expectation.
• Introduction and implementation of Total Quality Management in operation.
• Implement, communicate and clarify any Human Resources related policies and rules and propose modifications to remain current with needs and trends.

Recruitment

• Formulation of recruitment strategies of all levels of positions to attract top talent to our Hotel
• Select recruitment agencies and extend recruitment source for critical positions
• Select and recommend recruitment tools to management to increase the successful rate of selecting right people.
• Control recruitment cost not over the budget and analyze the cost effectiveness of recruitment advertisement.

Performance Management

• Implement and monitor the Performance Management System to serve as a develop tools for the talents and achieve a performance driven environment.
• Conduct Performance Management system training to new executives and department heads. 

Training & Development

• Provide guidance to the Learning and Development Manager to develop training and development initiatives to maintain our competitiveness and ensure a learning and service culture is developed.
• Ensure career development policies and implements career paths for colleagues.
• Ensure all learning & development programs and initiatives are to maximize customer satisfaction, employee motivation and organizational profitability.
• Analyse training needs and ensure the preparation and implementation of training plans are designed to meet hotel’s needs. 
• Personally coach executives and department heads in personnel management and training skills. 
• Ensure the career development plans and succession planning of subordinates within HR Department. 

Legal Requirement

• Ensure the compliance with all relevant hotel policies and procedures, local and government regulations pertaining to employment practices.
• Responsible to any labour related legal cases. 
• Keep updated with the latest trends in the field of applied human resource activities, legal updates and world-wide HR trends. 
• Ensure fairness in all labor related processes and management practices;
• Observe both the form and spirit of laws and governmental rules and regulations, accounting standard and company policy;

Disciplinary System

• Develop and maintain hotel disciplinary system, conduct disciplinary meetings for supervisory staff and above.

Communication

• Define, establish and maintain proper communication channels to develop an open and transparent culture.

Quality

• Promoting continuous improvement in terms of people development and process management;
• Review the VOC system with Quality Manager and make necessary correction action with concern Department Heads.
• Develop, review and implement the Key Performance Indicator (KPI) System in Hotel and ensure a well communication with all employees. 
• Oversee and review the Quality League Team performance with management 
• Manage and facilitate Langham Logic improvement process
• Introduce the concepts of Quality League and Langham Logic through training
• Coordinate quality audit and assessment programs

Others

• Act with integrity, including being honest and candid while still maintaining the confidentiality of information where required or consistent with company’s policy; 

Requirements:

• At least 8 years solid experience in Human Resources in a luxury hotel 
• Experience in conducting training activities will be an advantage
• Well versed in local and national employment ordinance
• Well versed in Human Resources Management and l Quality Management concepts
• Degree holder in HR Management or related disciplines
• Self Initiated
• Creative
• Independent & ability to work under pressure
• Strong business sense
• Pre-opening experience preferred

This position is only open to Thai nationals.

For more information about the property, please visit: http://www.langhamhospitalitygroup.com/