Director of Sales & Marketing - The Langham, Custom House, Bangkok (Based in Bangkok)

About Langham Hospitality Group
  A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.   Opening in late 2026, The Langham, Custom House, Bangkok will be a luxury hotel in the vibrant Bang Rak District along the Chao Phraya River. At its heart, the historic Custom House and post office buildings will be beautifully restored to feature upscale dining venues and refined event spaces. Beside them, a striking modern structure will rise, offering 78 elegant guestrooms.

Principle Responsibilities:

Business Planning & Sales

• Responsible for developing a marketing plan which reflects the strategic objectives of The Langham Hotels & Resorts.
• Plan, develop and implement all systems and processes necessary to ensure the successful consolidation of the LHR’s Sales (both rooms & catering), Marketing and Revenue Management.
• Direct the development and implementation of the LHR’s consolidated annual sales and marketing plan.
• Direct the Sales, Marketing within the consolidated Marketing Office to achieve the objectives laid down in the annual sales & marketing plan in the timeframe specified.
• Instigate a system that provides frequent and relevant market research on clients, products, distribution and markets.
• Ensure overseas sales trips are effectively planned and co-ordinated to meet stated objectives. Participate as required and approved.

Marketing

• Ensure the product is effectively displayed in all Distribution Channels / websites.
• Ensure an effective e-marketing plan is in place and measurable.
• Ensure adequate coverage at the major trade shows.
• Liaise with the LHG (Langham Hospitality Group) Marketing team to ensure effective two way communication on all issues that effects the hotels’ sales & marketing objectives.
• Ensure Communications department to evaluate the effectiveness of corporate and unit advertising campaigns and to make recommendations accordingly particularly with regard to media and position.

Finance

• Top line revenues, occupancy %, average room rate, yield, F&B, other.
• Responsible for implementing and managing the strategies required to achieve the marketing plan objectives and meet agreed sales revenue targets.
• Ensure Sales & Marketing revenues and costs are effectively managed.

Daily Operations

• Direct, lead and supervise the Sales Operation.
• Monitors efficiency of Sales (both room and catering sales), communication, and revenue management team.
• Work closely with Communications Department to ensure all advertising material, sales collaterals, direct mail, promotional items or press material are compatible with the desired image of the hotels in the marketplace.
• Provide guidance, motivation to/and oversee Training programmes for all S&M colleagues.
• Plan meetings at a frequency that allows discussion and timely action where necessary with concerned departments.

Human Resources Development

• Perform human resources functions to ensure that staff are selected, trained, counselled and rewarded to maintain performance standards.
• Direct and control the Appraisal Procedure. 
• Ensure relevant good information flows both down and up to subordinates, colleagues and peers alike.

General

• Liaise on a regular basis with the Managing Director & Hotel Manager of the hotel to provide guidance and share experience.
• Undertake ad hoc duties and special projects as required from time to time by supervisor.
• Ensure reports are compiled in a timely and concise manner

Perform any duties assigned by the Management deemed necessary

Requirements:

• At least 10 years in sales and marketing related operations, of which at least 6 years experience will be at hotel specific
• International hotel group working experience preferred, minimum 3 years in a deluxe property.
• Hotel Pre-opening experience preferred.
• Experience in same position is preferred.
• University or post-graduate diploma or equivalent professional hotel training is required.
• Strong yield management skills and ability to instill those in others.
• High-level market awareness with entrepreneurial mind.
• Prompt and systematic decision making skills with analytical power.
• Strong leadership skills.
• Independent & ability to work under pressure.
• Good delegation & interpersonal skills.
• Ability to speak & understand Thai would be advantageous.

For more information about the property, please visit: http://www.langhamhospitalitygroup.com/