PL - Warranty Specialist

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

About the role:

The Warranty Specialist Passenger Cars is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes building the best-in-class and high efficiency warranty operation.

Responsibilities:

• Verify warranty reports and process warranty reimbursements according to the warranty operations management policy.
• Collect warranty-related information, analyze data, and prepare reports.
• Address warranty inquiries and explain policy details to service partners.
• Inspect abnormal warranty cases, conduct regular audits, and support the continuous improvement of warranty processes.
• Manage warranty parts, including auditing and handling parts for disposal.
• Assist in special events, material verification, and warranty-related processes.
• Organize and deliver on-site warranty business training sessions in collaboration with relevant stakeholders.
• Perform other tasks as assigned by the line manager.

Your profile:

• Bachelor's degree or higher in a relevant field (engineering, business, or related studies).
• Minimum 5 years of work experience or more.
• Strong written and verbal communication skills in Polish and English.
• Eagerness to learn, with strong cross-cultural communication skills and the ability to work collaboratively across functions.
• A proactive attitude, with the ability to handle pressure and meet deadlines in a dynamic work environment.