Description

ABOUT US

Coastal is at the forefront of modern banking, combining strong financial infrastructure with cutting-edge Banking-as-a-Service (BaaS) and fintech enablement strategies. We support not only individuals with their personal banking needs; we also empower businesses by integrating modern banking technology that drives growth, flexibility, and innovation.

At Coastal, we think and move like entrepreneurs; focused on impact, speed, and continuous improvement. We believe in working smart, collaborating deeply, and building solutions that unlock real potential. If you're someone who thrives in a fast-moving environment, loves solving complex problems, and wants to help shape the future of banking, we’d love to meet you.

Check out our video here!

Requirements

OVERVIEW

The Head of Data Analytics will own the vision and execution of Coastal’s AI-first data strategy, leading a high-impact team focused on delivering actionable insights, scalable analytics products, and a culture of self-service. This role will work closely with senior leadership and cross-functional teams to prioritize and execute data initiatives that directly inform product, operational, and growth decisions. Key responsibilities include leading advanced analytics efforts—such as forecasting, segmentation, and predictive modeling—mentoring a team of data scientists and analysts, and ensuring data is accessible, trusted, and embedded in how the business operates.

RESPONSIBILITIES TO INCLUDE

Own the vision for Data & Analytics at Coastal and lead the strategy and execution to build an AI-first function that delivers scalable, self-service insights and enables data-driven decision making across the company.
Collaborate with senior leadership across Product, Operations, Finance, Risk, and Engineering to define and prioritize data initiatives that drive business outcomes.
Lead a team of data scientists and analysts, fostering a collaborative environment while developing their skills and elevating the quality, speed, and impact of the work delivered.
Build data products, prioritizing reusable, well-documented, scalable analytics assets that enable faster, smarter decisions.
Champion a self-service culture, enabling business users to independently explore and utilize data with intuitive dashboards, tools, and training.
Deliver advanced analytics capabilities, including forecasting, customer segmentation, behavioral analysis, and predictive models that support strategic decisions.
Act as a strategic thought partner to executives, proactively surfacing insights, challenging assumptions, and framing trade-offs using data.
Drive adoption of best-in-class analytics tools and methodologies, ensuring the team is using modern, scalable approaches (e.g., statistical modeling, experimentation, data storytelling).
Establish standards for data quality, documentation, and governance in partnership with Engineering and Compliance teams, without slowing down execution.
Stay current with advancements in AI and data science, and proactively identify opportunities to apply emerging technologies to improve internal capabilities and business outcomes.

QUALIFICATIONS

Deep technical expertise in analytics and data science, with advanced proficiency in multiple programming languages (e.g., SQL, Python), experience with visualization and analytics tools (e.g., Tableau, Power BI, Alteryx), and familiarity with cloud data platforms (e.g., Databricks) and modern AI/ML frameworks.
Strong business acumen and demonstrated experience applying data strategy in a Financial Technology or high-growth environment.
Track record of delivering data-driven strategies that align with business priorities and drive measurable impact across product, operations, or growth functions.
Exceptional analytical and problem-solving skills, with a meticulous attention to detail and a bias toward action.
Ability to extract and communicate insights from large, complex datasets, translating analysis into clear, actionable recommendations.
Excellent communication and storytelling skills, with experience influencing senior leadership and collaborating cross-functionally across technical and non-technical teams.
Strong project and time management abilities, with proven success managing multiple priorities in fast-paced, high-stakes environments.
Adaptability and learning mindset, with the ability to quickly adopt new tools and stay current with emerging data technologies, especially in AI and ML.

EDUCATION/EXPERIENCE

Master’s degree in a quantitative, technical, or mathematical discipline; equivalent practical experience will also be considered.
10+ years of experience transforming large, complex datasets into insights, dashboards, and advanced analytics to support strategic decision-making.
Proven leadership experience managing, mentoring, and developing high-performing teams of analysts and data scientists.
Deep expertise in data analysis and statistical methods, with strong fluency in SQL and experience using languages such as Python; familiarity with R or SAS is a plus.
Hands-on experience with modern data and analytics platforms, including Power BI (or similar), Tableau, Alteryx, and cloud data environments such as Databricks.
Strong understanding of data modeling principles (dimensional and relational) and experience building scalable, self-service data environments.
Familiarity with Lakehouse and Medallion architecture is highly desirable.
Background in banking, fintech, or other regulated industries is a strong plus.

HOW YOU’LL THRIVE AT COASTAL

Be the Best – Communicate effectively, pay close attention to detail, and prioritize your personal development.
Be Relentless – Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference.
Be Un-Bankey – Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust.
Embrace Gray Thinking – Use sound judgment while decision-making and problem-solving. Think outside the box.
Stay Flexible – Organize and strategize effectively while always being prepared to adapt on the fly. Seek efficiencies for Coastal to work smarter, not harder.
Take Care of Each Other – Understand what it means to be a true team player and have your teammate's back. Practice self-awareness and build your emotional intelligence.

BEING YOU AT COASTAL

Coastal is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are also committed to compliance with all fair employment practices.

PHYSICAL DEMANDS

The physical demands described below are required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee must:
Can sit for extended periods of time.
Can stand for extended periods of time.
Can perform repetitive finger, hand, and arm movement.
Can use electronic office equipment such as a computer keyboard, mouse, ten key, telephone, etc.
Able to view and read computer screens for extended periods.
Can occasionally stoop, kneel, crouch, or crawl.
Can occasionally lift or move up to 10 pounds.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

ACKNOWLEDGEMENT

The employee is expected to adhere to all company policies and to act as a role model in the adherence to policies. Job Descriptions are not intended as and do not create employment contracts. Coastal Community Bank maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Salary Description $233,000 – $285,000