Customer Success Manager – Cyber Threat Intelligence

Join the Fight Against Cyber Threats: Customer Success Manager @ Team Cymru (Remote – West Coast U.S.)

Are you a strategic relationship builder with a passion for cybersecurity and customer impact? Team Cymru is seeking a Customer Success Manager (CSM) to guide our enterprise customers toward meaningful outcomes with our industry-leading threat intelligence solutions.

This remote role (West Coast U.S. based) is your chance to be part of a globally respected cybersecurity company that’s shaping the way organizations detect, prevent, and respond to threats.

Your Mission

As a Customer Success Manager, you’ll be the trusted advisor post-sale, ensuring customers realize the full potential of our solutions. From onboarding to expansion, you'll work with technical and business stakeholders to drive adoption, reduce churn, and elevate customer outcomes. You’ll need to understand how threat intelligence fits into complex cybersecurity ecosystems—even if you're not a practitioner.

What You’ll Do

Customer Success Leadership

• Own post-sales relationships for a portfolio of enterprise clients

• Define success plans, adoption milestones, and track impact

• Conduct strategic reviews (QBRs), success planning sessions, and proactive check-ins

Strategic Collaboration

• Work cross-functionally with Sales, SEs, Support, and Product to ensure a frictionless customer journey

• Co-build onboarding paths, enablement playbooks, and adoption toolkits

Growth & Retention

• Monitor health signals and user data to surface and mitigate risks

• Partner with Sales to identify expansion and upsell opportunities

• Influence product innovation with customer feedback and market insight

Your Background

Required:

• 3+ years in Customer Success, Technical Account Management, or a related post-sales role (B2B SaaS)

• Experience engaging technical cybersecurity teams (SOC, threat intel, etc.)

• Track record of driving adoption and expanding enterprise accounts

• Proficiency with CS tools like Salesforce, Gainsight, etc.

• Clear communicator who can translate complex value to any stakeholder

• Exposure to CTI (Cyber Threat Intelligence) workflows or platforms

• Certifications or training related to CTI or cybersecurity frameworks

Location & Travel

• Remote, but must be based on the U.S. West Coast

• Travel required within the U.S. and internationally

Why You’ll Love Working at Team Cymru

We don’t just respond to threats — we disrupt adversaries before they strike. As part of the Customer Success team, you'll shape how global security leaders use our data to stay ahead of the curve.

Perks & Benefits Include:

• 100% employer-paid health, dental & vision for you and your family

• 28 days PTO plus holidays and end-of-year company break

• 401(k) with matching

• Paid parental leave, EAP, career development resources

• Remote-first culture with Internet/Phone/Fitness stipends

Be Part of Something Bigger

At Team Cymru, you’ll do more than manage accounts — you’ll enable resilience and protect missions that matter. Join us, and let’s build a safer internet together.

Apply now and take your cybersecurity career to the next level.

Team Cymru is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.