Premium Service Representative

Company Description

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change  - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

Job Description

Crown offers a dazzling array of gaming options in a vibrant setting, with a team that works together to help guests safely enjoy elevated experiences.

The Premium Service Representative will endorse and maintain the department’s business objectives by executing all the required compliance, operational and service initiatives inside the Premium Gaming areas.

Reporting to the Premium Area Managers, this role will support the Premium Gaming team in meeting its strategic objectives by faithfully following all compliance processes, skilfully performing all operational initiatives, and providing a professional but personable level of exceptional service.

This is a permanent part time role and you will be required to work anywhere between 40 - 80 hours per fortnight. 

What You'Ll Do

• Deliver joyful guest experiences through genuine care and attention.
• Support compliance, operational, and service processes across Premium Gaming areas.
• Facilitate promotions and events from start to finish.
• Maintain a high standard of presentation and guest engagement.
• Listen actively and resolve guest account queries with empathy and accountability, prioritising guest wellbeing.
• Coordinate prize draws, including entry handling, winner selection, reporting, and prize distribution
• Report on and maintain logs of daily operations within the Premium Gaming areas.

About You

You’Ll Bring:

• Proven experience in customer service, ideally within hospitality or luxury environments.
• Availability to work across a 24/7 roster, including weekends.
• Adaptability and resilience in a fast-paced, tech-enabled setting.
• A detail-oriented approach and commitment to compliance.
• Confidence managing multiple priorities calmly and professionally.
• A natural ability to build rapport with guests and colleagues.
• Proficiency with digital systems and a willingness to learn new tools.

Additional Information

This role requires the availability to work a 24/7 rotating roster as shift start times can be anywhere from 6am - 8pm (10 hour shifts with breaks included).

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

Think! About your choices. Contact Gambler's Help on 1800 858 858 www.gamblershelp.com.au

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

Think! About your choices. Contact Gambler's Help on 1800 858 858 www.gamblershelp.com.au