Analyst, Monitoring

Company Description

The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our talented and dedicated workforce. We leverage diversity in all its forms and recognize that everyone has valuable contributions to make and the potential for individual growth. If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful career, then we want to hear from you!

Job Description

The House of Commons Digital Services and Real Property is looking to staff the Analyst, Monitoring position. The successful candidate will be responsible for round-the-clock monitoring of the IT infrastructure, facilities, and devices critical to the functioning of the House of Commons.  

Operating on a 24/7 rotational basis, you will be at the forefront of identifying and resolving issues to uphold the performance and availability of IT services to clients and their staff.  In addition to active monitoring, this role involves troubleshooting and incident management across various technology domains (including on-prem systems, OS’s, applications and their networks, alongside cloud technologies). The Monitoring Analyst ensures prompt incident resolution and clear communication with stakeholders. With opportunities for professional growth and mentorship within our dynamic team, this position presents a unique opportunity to contribute to the core operations of one of the most esteemed institutions in the nation. 

This position requires the individual to work on site overnight during the hours of 10:30 p.m. to 8:30 a.m. in an ongoing rotation of four (4) working days and four (4) days of rest, and may overlap with any or all seven (7) days of the week. This position also will be required to work extended or irregular hours or overtime on short notice. Due to the nature of the work, this position has a pay premium.   

Top Reasons to Join Digital Platforms:

Joining our team offers a unique opportunity to deliver and support products and services to Members of Parliament, the House of Commons Administration, and their partners. Operating within this dynamic environment means that you will experience a fast-paced atmosphere with frequent changes, keeping you on your toes and ensuring continual growth. You will have the chance to work with a variety of technologies in a collaborative setting, fostering a supportive environment for career development. Our hybrid work model, with four days on and four days off, provides the perfect balance for those who thrive in autonomous roles. Join us and become part of a team that values innovation, collaboration, and career advancement. 

• Training and development opportunities; 
• Hybrid work model;
• 4 weeks’ vacation (minimum).

Qualifications

Education: 

• Successful completion of post-secondary education from a recognized institution in an Information Technology related field OR acceptable combination of education, training and relevant experience. 

Experience: 

• Experience monitoring and/or supporting datacentre technologies in a large-scale fast-paced IT environment; 
• Ability to multitask and communicate in critical situations: disseminating large quantities of data, accurately triaging high ticket volumes and maintaining ownership over VIP client site issues – ensuring prompt resolution;  
• Experience and/or knowledge of monitoring and/or supporting environments involving the following vendor solutions & realms of technology: Microsoft Windows Server, Active Directory, Hyper-V, Azure, SCOM, PagerDuty, Zabbix, Cisco Switching, DNA Centre, Meraki, F5, VMWare, Microsoft IIS, Simpana, HP ProLiant, MS Teams; 
• Experience monitoring and/or supporting networked applications (CRM/ERP, SharePoint, SQL); 
• Experience working with UNIX and/or Linux operating systems. 

Assets : 

• Knowledge of ITSM ServiceNow;
• Knowledge of PowerShell.

Additional Information

We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at HOCCareers-CarrieresCDC@parl.gc.ca. 

Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression and oral interaction required. The profile for this position is BBC. Consideration may be given to candidates with other linguistic profiles.  

Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed term basis. 

We invite you to save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available. 

Learn more about us! Visit Ourcommons.ca. 

To learn about our hiring process, visit Eligibility and Selection.