Financial Aid Counselor

Job Description Summary

The Office of Student Financial Aid (OSFA) seeks a Financial Aid Counselor in our Student Support unit, who under general supervision, will work independently to perform financial aid counseling and administration to support students and staff on financial aid.

The Financial Aid Counselor will assist with the following important tasks:
- Provide consistent and high-quality customer service to students and families on the Free Application for Federal Student Aid (FAFSA) and their financial aid options at the University of Maryland.
- Support with the administration of the FAFSA and financial aid programs which includes but is not limited to conducting financial need analysis, aid offer, re-consideration of aid, review of the cost of attendance, verification, loan processing, review of Satisfactory Progress Policy and Return to Title IV.
- Use financial aid systems, websites, and data reports for financial aid processing.
- Collaborate with OSFA, Enrollment Management (EM), and other campus partners about financial aid and OSFA projects/services.
- Represent OSFA on financial aid matters for OSFA/EM outreach events to campus and community partners as needed.

Preferences:
- Knowledge of an automated data processing system.
- One year experience in customer service with experience in a financial aid office preferred.
- Knowledge of Title IV regulations, policies and procedures is preferred.

Licenses: N/A

Physical Demands:
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and carry small parcels, packages and other items, to walk short distances, and drive a vehicle to deliver and pick up materials.

***This job does not provide sponsorship for Visa.***

Minimum Qualifications

Education: Bachelor’s degree from an accredited college or university. Experience: Two (2) years of professional financial aid, finance advising, or finance counseling related experience. Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education. Knowledge of financial aid policies and procedures, and federal, state, and other applicable related laws, rules, regulations, and ordinances. Skill in oral and written communication. Skill in the use of Microsoft Office products. Ability to multitask and prioritize assignments. Ability to interpret and apply policies, procedures, regulations, and laws.

Additional Job Details

Preferences:

• Ability and knowledge to assist in multiple areas throughout the office.
• Because of the nature of the data in relation to student’s academic records, attention to detail when reviewing and entering data is extremely important. 
• Ability to work in and promote a team environment.

Required Application Materials: Resume, Cover Letter and References

Best Consideration Date: September 26, 2025

Posting Close Date: September 26, 2025

Open Until Filled: No

Job Risks

Not Applicable to This Position

Financial Disclosure Required

No

For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.

Department

SVPAAP-EM-Financial Aid Services

Worker Sub-Type

Staff Regular

Salary Range

Benefits Summary

For more information on Regular Exempt benefits, select this link.

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility

The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization.  Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

Eeo Statement

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.

Title Ix Non-Discrimination Notice

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