People and Culture Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About The Location:

Embodying Osaka’s rise as a global city, Four Seasons Hotel Osaka forms the core of a new lifestyle destination at the heart of western Japan’s biggest city and the region’s hub of commerce and culture. As the city’s new icon of luxury and style, Four Seasons provides a pitch-perfect modern take on the quintessential ryokan (traditional Japanese inn) with a range of unique, immersive experiences that deliver a true sense of Japan. From our entire floor of meticulously designed Japanese-inspired guest rooms to our private ofuro (traditional baths), Four Seasons is a contemporary portal to the authentic heart of Osaka, immersing you in the city’s intriguing blend of heritage and modernity.

We are seeking a passionate and strategic People & Culture Manager to lead the development and execution of people strategies that foster a positive workplace culture, drive employee engagement, and support organizational growth. This role will focus on employee experience, talent development, performance management, DEI (diversity, equity & inclusion), and cultural alignment across all levels of the company.

About The Role

People and Culture Manager will work closely alongside the Director of People and Culture and oversees the day to day running of the People and Culture function.

What you will do

1. Culture & Engagement

• Champion the company’s values, mission, and vision.
• Design and lead initiatives to strengthen employee engagement and a high-performance culture.
• Develop and manage employee recognition and feedback programs.
• Conduct regular culture and engagement surveys; analyze and act on results.
• Oversee full employee lifecycle: recruitment, onboarding, development, and offboarding.
• Collaborate with leaders to identify talent gaps and succession plans.
• Implement and refine performance management processes.
• Support career pathing and growth opportunities.

2. Talent Management

3. Learning & Development

• Assess training needs and implement learning programs.
• Promote leadership development and coaching across teams.
• Encourage a culture of continuous learning and feedback.

4. Employee Relations & Communication

• Act as a trusted advisor to employees and managers.
• Manage conflict resolution, grievances, and disciplinary actions when needed.
• Promote transparent, inclusive, and timely communication across the organization.

5. HR Operations & Compliance

• Ensure policies and practices align with local labor laws and company goals.
• Maintain accurate employee records and HR systems.
• Collaborate on compensation, benefits, and wellness program design.
• Deep understanding of modern HR practices, employment law, and culture-building strategies.
• Exceptional interpersonal, coaching, and communication skills.
• Strong change management and project management abilities.
• Language requirement: Professional Business in English and Fluent-Native in Japanese Language

What You Bring

• What we offer
• •    Competitive Salary, wages, and a comprehensive benefits package
• •    Excellent Training and Development opportunities
• •   Employee Discount for stays at any Four Seasons worldwide
• •    Complimentary Dry Cleaning for Employee Uniforms
• •    Complimentary Employee Meals
• Four Seasons is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
• By submitting your application, you consent to the processing of your personal data for recruitment purposes, in accordance with applicable data protection laws.
• Applicants must have the right to work in Japan or be eligible for Japan work permit.