SPECIALIST

Skill (Primary)

DWP-UMC-COLLABORATION SERVICES

Location

Bangalore

Job Description (Posting).

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.


To learn more about how we can supercharge progress for you, visit www.hcltech.com


Admin-SHAREPOINT-Admin

Job Summary
The SharePoint Administrator is pivotal in providing exceptional support and operations management within the organization. This role focuses on independently resolving technical issues, conducting root cause analyses, and ensuring adherence to quality standards. The SharePoint Administrator contributes to enhancing customer satisfaction through effective ticket management and value-adding activities.

(1.) Key Responsibilities
1. Provide Technical Support For Sharepoint Environments By Independently Resolving Tickets Within Agreed Slas, Ensuring Compliance With Quality Standards And Company Policies.

2. Conduct Root Cause Analysis On Escalated Incidents To Identify Underlying Issues And Implement Effective Solutions, Enhancing Overall System Stability.

3. Facilitate Knowledge Base Updates And Management By Documenting Solutions And Best Practices, Contributing To Continuous Improvement Efforts.

4. Deliver Training And Coaching To New Team Members And Analysts, Fostering A Culture Of Learning And Skill Development Within The Support Team.

5. Ensure A Positive Customer Experience By Achieving First Call Resolution And Minimizing Rejected Resolutions Or Reopened Cases, Directly Impacting Customer Satisfaction Metrics.

Skill Requirements
1. Proficient In Sharepoint Administration, Including Site Creation And Management, User Permissions, And Content Management.

2. Strong Understanding Of Ticketing Systems And Incident Management Processes.

3. Familiarity With Root Cause Analysis Methodologies And Problem-Solving Techniques.

4. Excellent Communication Skills For Effective Customer Interaction And Team Collaboration.

5. Basic Knowledge Of Powershell Scripting For Sharepoint Administration Tasks.

Certification
1. Microsoft Certified: Sharepoint Administrator Associate (Optional But Valuable).