Project Manager - Customer & Experience Transformation

Job Role / Speciality:

Mobile CX Programme Manager

Service:

Hybrid Cloud & Data

Service Area:

Digital Product Engineering / Mobile CX Programme

Project Description:

We are seeking an experienced Project Manager to lead the development of a new Mobile App integrated with a new loyalty programme, including pilot deployment and roll-out across 28 countries, while supporting the existing app in parallel.

The Project Manager will oversee a programme team of ~20 resources and act as the key liaison between senior client stakeholders, delivery partners, and internal teams. This role also involves co-developing the client’s mobile strategy to align with their broader digital transformation objectives.

• Lead and manage the end-to-end delivery of the new mobile app integrated with a loyalty platform (developed by a third-party partner).
• Oversee roll-out across multiple geographies (28 countries).
• Manage and guide a programme team of 20+ members.
• Build strong relationships with senior client stakeholders, providing advisory support on mobile strategy.
• Ensure seamless parallel support for the existing mobile app during the transition.
• Coordinate with cross-functional teams on integration, testing, and go-live phases.
• Ensure compliance with project governance, timelines, and quality standards.
• Proven hands-on experience managing large-scale mobile app delivery programmes.
• Strong knowledge of AWS Cognito and end-to-end integration in mobile ecosystems.

Requirements

Required Skills & Competencies:

• Experience developing and co-defining mobile strategies in customer transformation projects.
• Strong stakeholder management, including senior/executive-level clients.
• Ability to manage diverse, cross-border teams and third-party vendors.
• Excellent problem-solving, communication, and leadership skills.
• Duration: 4 months
• Start Date: 8 September 2025
• End Date: 31 December 2025
• Preferably based in Cape Town (not mandatory).

Role Details:

• Location / Travel:

• Other Requirements:

• Travel required to Cape Town, multiple African countries, and occasionally the UK (critical phases such as UAT and Go-Live).
• All travel expenses covered.
• Experience Level: Senior (6–10 years)
• Industry Focus: Chemicals & Petroleum
• Valid passport is essential.