Principal Program Manager

Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers further. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking in a cloud-enabled world.

Microsoft’s Azure Data engineering team is leading the transformation of analytics in the world of data with products like databases, data integration, big data analytics, messaging & real-time analytics, and business intelligence. The products our portfolio include Microsoft Fabric, Azure SQL DB, Azure Cosmos DB, Azure PostgreSQL, Azure Data Factory, Azure Synapse Analytics, Azure Service Bus, Azure Event Grid, and Power BI. Our mission is to build the data platform for the age of AI, powering a new class of data-first applications and driving a data culture.

​​Enterprise Voice is a strategic customer advisory program that enables and accelerates the success of Data Cloud customers and product teams. Members of the Enterprise Voice team work closely with enterprise customers and with leaders across multiple product teams in high-impact, high-visibility engagements.

We are seeking a motivated and experienced individual contributor to join the Enterprise Voice team, and to help scale and expand the program. In this role you will be responsible for establishing and building relationships, understanding and communicating complex customer requirements, completing qualitative and quantitative research, and inspiring stakeholders across the Data Cloud org to action through effective storytelling.

We’re looking for a Principal Program Manager that has deep hands-on technical experience with data estate implementations, and will understand what senior business and technical decision-makers in enterprise organizations look for as they invest in data and analytics platforms and services. The ideal candidate will also have experience shipping commercial software, and understand the complexities of delivering customer-delighting products and services. Although this is primarily a non-technical role, we’re looking for someone who has “been there and done that” and who can engage in depth with both customer and product group stakeholders on a broad range of strategic and tactical topics.

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We do not just value differences or different perspectives. We seek them out and invite them in so we can tap into the collective power of everyone in the company. As a result, our customers are better served.

Responsibilities

• ​​Expand the scope and impact of the Enterprise Voice program
• Partner with Microsoft product group leaders
• Engage with enterprise customer organizations to deeply understand their scenarios, priorities, and challenges
• Work closely with Microsoft product teams to influence product direction and strategy
• Apply customer development and product development best practices assist product teams apply customer input at all stages in the product lifecycle
• Document lessons learned for training, content, and future product feature prioritization
• Collaborate with Microsoft sales teams worldwide to ensure successful customer outcomes
• Track usage and customer satisfaction​ 

Embody our culture and values 

Qualifications

Required/Minimum Qualifications

• ​​Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
• At least 3 years professional experience communicating with C-level business decision makers and their requirements for modern data and BI solutions​
• OR equivalent experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:

• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred/Additional Qualifications

• ​​Background in management consulting, ability to communicate and relate to customers at the C-level
• 5+ years implementing building, shipping, and maintaining commercial software products or services
• Deep understanding of the capabilities and implementation of databases, business intelligence suites and data analysis tools
• Excellent written and verbal communication skills
• Ability to work collaboratively to define and communicate strategic goals
• Ability to work independently to achieve strategic goals
• 10+ years implementing data and analytics solutions using Microsoft products and services
• Intentionally inclusive of others
• Passion for learning new technologies and understanding the needs of diverse users
• Curious, data driven, and able to self-start in a dynamic, rapidly evolving environment​

Customer Experience Program Mgmt IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until September 6th, 2025.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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