Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and fresh perspectives on intimacy. We offer innovative, high-quality sex toys, lingerie, accessories, and lifestyle products through our premium online shopping experience and international retail presence.
At Lovehoney, we employ over 800 passionate individuals across 9 global offices. Each person contributes their unique talents to our diverse and collaborative workforce. We are proud to thrive by doing things differently and challenging expectations while making a positive impact in people’s lives.
Join us at Lovehoney, where pleasure combines with creativity, data, and innovation!
We are currently looking for a commercially minded, data-driven, and innovative Ecommerce Specialist to join our AU/NZ team. As the ecommerce lead for this region, you’ll own the end-to-end customer experience, ensuring our market is represented with tailored offers, product heroes, and optimised customer journeys. This is an exciting opportunity for someone ready to step up, blending daily trading execution with strategic impact.

What you will do

Execute regional ecommerce campaigns and promotions, collaborating with global teams to ensure alignment.
Manage website content updates, PLPs, and product launches, optimising merchandising for customer-first experiences.
Track and analyse key ecommerce KPIs (CVR%, AOV, engagement, etc.), conducting A/B testing and implementing strategies for conversion and revenue optimisation.
Use analytics and customer insights to identify opportunities to enhance onsite experience and reduce bounce rates.
Partner with supply chain and merchandising teams to align stock availability with promotional planning.
Collaborate with Customer Care and Warehousing to ensure campaigns are communicated clearly and customer issues resolved swiftly.
Provide reporting on sales, campaigns, and product performance, ensuring data-driven recommendations for future growth.
Contribute to shaping AU/NZ ecommerce strategy, supporting budget allocation, and ensuring ROI.
Champion process improvements, including the integration of AI-driven solutions where relevant.
Mentor junior team members, supporting development and elevating team capability.

What you should bring

4+ years’ experience in ecommerce trading or digital merchandising.
Strong commercial acumen with proven ability to evaluate offers, forecast promotions, and balance revenue with margin impact.
In-depth understanding of key ecommerce metrics and proven success in influencing them.
Hands-on experience with GA4 (essential); knowledge of Contentsquare, Salesforce, Amplience, or similar tools is an advantage.
Highly analytical mindset with the ability to turn insights into tangible actions.
Excellent collaboration and stakeholder management skills, with confidence to lead and influence across teams.
A detail-oriented, customer-first approach with a passion for creating engaging digital experiences.
Curious, creative, and proactive – eager to test, innovate, and find new growth opportunities.

What we can offer you

Employee Assistance Programme: Access to trained professionals for help or advice in times of need.
Global 50% Employee Discount: Employees can access a 50% discount on all Lovehoney products to explore and discover new ways to have fun.
Global Bonus: A percentage of salary is earned based on individual performance when the company meets its targets.
Opportunities for growth and development: Opportunities to learn and develop new skills in a supportive and inclusive workplace.

Our interview process

CV review
Interview with Talent Acquisition Team Member
Hiring Manager Interview
Team Interview

Lovehoney Group is an equal opportunities employer. We promise that every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. If you require accommodations during the interview process due to a disability, please inform your Talent Acquisition Specialist so that we can ensure a smooth and inclusive experience for all candidates. At Lovehoney Group, we embrace innovative technologies to enhance our recruitment process. As part of your application, you'll experience practical, AI-driven tasks designed to reflect real scenarios you'll encounter in the role, helping us understand your strengths and approach. Additionally, we leverage artificial intelligence during screening interviews for CV reviews and note-taking. We prioritize transparency and respect your preferences, so you'll have the option to opt out of recording and AI-driven note-taking while still receiving full and fair consideration for the role. We currently have a hybrid work model supporting a blend of in-office and remote work (3 days per week in-office) If we sparked your interest and you are open to embarking on your professional path with us, please visit our Lovehoney careers page to apply: https://jobs.eu.lever.co/lovehoneygroup Our privacy policy is available here: https://www.lovehoneygroup.com/privacy-policy/

Ecommerce Specialist – AU/NZ

Lovehoney Group